Field Service Engineer - Semiconductor

Lumiere Systems•San Jose, CA

9h•Onsite

About The Position

This position performs technical support of the high vacuum equipment for PVD and related robotics. The individual must understand vacuum technology, general practices, and procedures within the semiconductor field and be able to apply such skills fluently to perform field service duties at customer's clean room. In addition, provide on-call technical support, which may require off shift work. This position requires full-time presence at your assigned office(s)/worksite(s). This is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.

Requirements

HS Diploma, GED, or equivalent experience required.
PVD or semiconductor vacuum equipment experience
Ability to understand electrical and mechanical drawings for troubleshooting
Must have analytical skills for problem analysis and resolution.
Decide on problem solving road map and follow methodical means to resolution.
Decide and recommend spare and consumable parts for PM's and repairs.
Valid driver's license and acceptable driving record necessary.
Ability to lift approx. 50 lbs.
Substantial amount of standing, walking, typing, grasping, talking and hearing.
Substantial amount of driving required, sometime for multiple hours at a time.
Requires ability to work flexible shifts.
Close visual acuity with or without corrective lenses for extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes.

Nice To Haves

AA OR BS degree in a related field is preferred, plus 1-2 years of related experience (i.e. FSE or Technician position in a semiconductor equipment company or a technical position in the engineering field)
Multi chamber cluster systems and robotics experience is highly preferred
Experience with PLC and other software applications is a plus
Ability to work independently following 3-6 months of on the job training
Bilingual Communication skills helpful but not required. (Japanese/English)

Responsibilities

Monitor, inspect, setup, calibrate, and maintain semiconductor process equipment in the field to prevent equipment down time.
Troubleshoot hardware and software related issues and implement solutions.
Collect data for software related issues and discuss with headquarter in Japan.
Accurately document all maintenance activity and provide field service reports.
Install equipment control software and maintain record of software revision history.
Participate in the installation of equipment at customers' sites.
Monitor stock level of service parts and equipment to ensure adequate inventory is available for repair work.
Provide training and assistance to other technicians.
Effectively communicate with customers, Canon USA and Canon-Anelva Japan employees.
Escalate serious or complicated repair problems to senior level team members.