Field Service Engineer (Proton Therapy)- Cincinnati, OH

Siemens Healthineers

2d•Onsite

About The Position

Varian Proton Therapy Field Service Engineers provide highly visible customer support with a customer site dedicated team and is responsible for the overall on-site operation, maintenance and performance of the Proton Therapy System. Varian Proton Therapy Systems utilize various subsystems including High Vacuum, Cryogenics and Superconducting Magnets, High Voltage applications, AC and DC RF Power Delivery System, X-ray with Computed Tomography, Industrial Robots and Motion Control, Industrial PLC Controls, and Radiation Dosimetry.

Requirements

Associate’s degree in an Engineering Technologies field of study OR 2 Years of prior applicable experience in the military or high-tech industry
Must be able to occasionally work at heights above 20 feet or in cramped spaces
Fluency in English, both written and spoken
Must have a customer-focused attitude
Ability to troubleshoot by utilizing technical drawings and the employment of root cause methodologies
Intermediate level of knowledge in the proper use of the following tooling: Mechanical: Torque Wrenches; Precision Gauges & Levels; Vernier Scales, Calipers and Micrometers; Drills, Saws, Taps and Dies; Lubrication and Adhesives. Electrical: Digital Multi-Meter, Oscilloscopes, Circuit/Component tooling; Soldering.

Nice To Haves

Fluency in German, written and spoken
Fundamental knowledge of computer and network systems
Previous experience in either a High Tech industry or Military technical support roles

Responsibilities

Maintain a high degree of professional knowledge and safety consciousness according to VMS guidelines to perform activities under the safest working conditions.
Provide highly visible customer support, including assisting our customers in the operation of the system.
Serve as a company liaison with the customer on technical and/or administrative matters.
Perform all operational quality checks, including planned maintenance, in a timely manner.
Providing accurate, detailed, and concise field service reports.
Complete required assignments, Service Technical Bulletins, and Upgrades in a timely manner.
Complete mandatory training assignments and certifications on time to maintain FDA compliance.
Become proficient in the use of internal software applications for both the business and Proton System, such as Microsoft Office Suite, SAP, Salesforce, Siemens PLC GUI, and Varian Treatment Control applications.
Be responsible for and/or support other field service site roles such as Site Safety Coordinator, Spare Parts Inventory Controller, or Radiation Safety Coordinator.
Meet all Vendor Credentialing requirements necessary to gain VMS client site access, unless prohibited by law. These requirements vary by client and may include, but are not limited to: Proof of valid identification (photo, driver’s license, SSN), Criminal background checks, Drug screens, Immunizations (Hep B, MMR, Varicella, Influenza, Tetanus), Annual TB testing, Healthcare trainings (provided by Varian).