Field Service Engineer - Pathology

Agilent Technologies•Tucson, AZ

13d•Remote

About The Position

Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work. As a Field Service Engineer for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software, and consumables is key. Applying your communication skills, creativity, and can-do attitude is essential. The ability to help solve customer problems and a commitment to delivering the highest levels of customer service are key to building customer success. You will be responsible for supporting our customers with on-site installation, preventive maintenance, and repair of Agilent Cellular Analysis instruments. Our product lines include hardware, software, networking products, and operating systems. Installs and optimizes hardware/software/network products and configurations at customer sites. Diagnoses and resolves product performance problems. Performs maintenance and repair services. Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance. Proactively responds to potential equipment or software issues to prevent unplanned interruption of customers' business. Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software. Serves as an internal resource on technical issues and manages product escalations Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers. May have knowledge of third-party products. May deliver internal technical training and maintenance seminars and workshops for field engineers or customers. May train other field engineers or customers. May qualify leads. Requirements may include, but are not limited to, proof of identification, proof of certification to perform the work required, customer health and safety requirements, etc. Must be able to lift 60 lbs. Territory Coverage The ideal candidate will reside in the Phoenix AZ metro area. The position requires an active driver's license. Company Vehicle Program: Vehicle mileage reimbursement is eligible for this territory. Territory: AZ, NM, covering NV, UT, and Los Angeles as needed. Overnight Travel 50% and could include weekend work, overtime, and overnight travel, as needed. One week out of the month you will not be in Phoenix area. Job Requirement: Meet Agilent-approved customer/vendor credentialing requirements necessary to gain site access, unless prohibited by law. These requirements vary by customer/vendor and may include, but are not limited to, post-employment background checks, various forms of drug testing, vaccinations, fingerprinting, proof of valid identification, and/or adherence to customer-specific substance abuse programs. Your consent to participate in customer-requested screening is a requirement of this position.

Requirements

Meet Agilent-approved customer/vendor credentialing requirements necessary to gain site access, unless prohibited by law.
Must be able to lift 60 lbs.
4+ years of experience working with analytical instrumentation, ideally including repair, maintenance, and/or troubleshooting.
Ability to solve high-impact problems related to product availability; typically, system/ solution-focused.
Excellent verbal and written communication skills.
Strong customer relationship-building skills are essential.
A valid driver's license is required for this position.

Nice To Haves

Experience or expertise with Pathology handling equipment specifically IHC instrumentation.
Experience in Medical Diagnostics would be ideal.
Familiarity with functioning within the service standards of ISO 13485.

Responsibilities

Installs and optimizes hardware/software/network products and configurations at customer sites.
Diagnoses and resolves product performance problems.
Performs maintenance and repair services.
Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
Proactively responds to potential equipment or software issues to prevent unplanned interruption of customers' business.
Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software.
Serves as an internal resource on technical issues and manages product escalations.
Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers.
May deliver internal technical training and maintenance seminars and workshops for field engineers or customers.
May train other field engineers or customers.
May qualify leads.