Field Service Engineer – Liquid Handling & Laboratory Automation
About The Position
Surplus Solutions LLC is seeking motivated and customer-focused Field Service Engineers (FSEs) to support liquid handling and laboratory automation systems across customer sites throughout the United States. This role is ideal for candidates with hands-on experience servicing, troubleshooting, installing, or operating automated liquid handling platforms such as Hamilton, Tecan, Beckman Coulter, Agilent, or similar laboratory automation systems. The Field Service Engineer will serve as a front-line technical representative responsible for instrument installations, preventative maintenance, repairs, upgrades, customer training, and overall customer satisfaction. Candidates should be comfortable working independently in fast-paced laboratory environments while supporting complex electromechanical and software-driven systems.
Requirements
- Associate's or Bachelor’s degree in Engineering, Biotechnology, Biology, Chemistry, Automation, Robotics, or related technical field — or equivalent hands-on experience.
- 2+ years of experience supporting laboratory automation, liquid handling systems, or analytical laboratory instrumentation.
- Experience troubleshooting electromechanical systems and laboratory automation equipment.
- Strong mechanical aptitude and technical problem-solving skills.
- Comfortable working independently in customer-facing environments.
- Strong communication and documentation skills.
- Ability to travel extensively and maintain a flexible travel schedule.
- Valid driver’s license and ability to travel by air domestically.
Nice To Haves
- Experience with Hamilton, Tecan, Beckman Coulter, Agilent Bravo, Opentrons, or other automated liquid handling platforms.
- Experience servicing robotic systems, automated workcells, or integrated laboratory automation systems.
- Familiarity with: Pipetting systems, Robotic arms and gantries, Barcode readers, Plate movers, Incubators, Stackers, Integrated automation devices.
- Experience with OEM field service processes and documentation.
- Familiarity with regulated laboratory environments including GMP, GLP, clinical, pharmaceutical, or biotech settings.
- Experience using service management platforms such as Salesforce or similar CRM systems.
- Previous OEM or third-party field service training/certifications preferred.
Responsibilities
- Install, configure, commission, and qualify laboratory automation and liquid handling systems at customer sites.
- Perform preventative maintenance, corrective maintenance, repairs, and system upgrades on supported instrumentation.
- Troubleshoot mechanical, electrical, fluidic, pneumatic, robotic, and software-related issues.
- Support automated liquid handling platforms including robotic pipetting systems, plate handlers, integrated devices, and laboratory workflow automation.
- Calibrate and verify instrument performance according to manufacturer or internal specifications.
- Provide customer training on instrument operation, maintenance procedures, and best practices.
- Document all service activities including service reports, diagnostics, parts usage, and corrective actions.
- Maintain strong customer relationships through professional communication and responsive technical support.
- Coordinate with internal engineering, logistics, and technical support teams to resolve escalated issues.
- Support equipment refurbishments, installations, validations, and field upgrades as required.
- Follow all laboratory safety, quality, and customer compliance procedures.
- Travel extensively to customer sites throughout assigned regions and occasionally nationwide.
Benefits
- Competitive salary based on experience.
- Comprehensive benefits package including medical, dental, and vision insurance.
- 401(k) with company match.
- Company-paid travel expenses including airfare, hotels, rental cars, mileage, and per diem.
- Company laptop, tools, and service equipment.
- Opportunities for career growth within a rapidly expanding technical service organization.
- Exposure to a wide variety of advanced laboratory automation technologies and customer environments.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
