Engineer II, Field Service (Liquid Handler)

Thermo Fisher Scientific • Fredericksburg, VA

2d • $29 - $43 • Remote

About The Position

Thermo Fisher Scientific Inc. is seeking a highly skilled and motivated Engineer II, Field Service to join our world-class team. As an industry leader, we are committed to enabling our customers to make the world healthier, cleaner, and safer. This is a unique opportunity to be part of a company that values diversity and collaboration, where your exceptional skills and proven expertise will be recognized and highly valued. This is a remote role based in the Texas or Virginia area and to live within a reasonable proximity (typically within one hour) of a major airport to accommodate estimated 75% travel requirements. Relocation assistance is not provided. Must be legally authorized to work in the United States without sponsorship. Must be able to pass a comprehensive background check, which includes a drug screening.

Requirements

• A Bachelor of Science Degree in mechanical or electrical engineering preferred and/or 3+ years of field equipment service experience.
• Familiarity and prior experience with Tecan automation hardware/software preferred.
• Hands on experience maintaining, calibrating, repairing electromechanical medical device.
• Ability to read and use schematics and wiring diagrams.
• Can interface comfortably with customers who may be in a stressful situation with a malfunctioning piece of equipment.
• Ability to follow verbal directions and perform procedures as assigned.
• Experience in reading, understanding, and implementing written and/or verbal assembly, test and inspection procedures.
• Knowledge of bench top electromechanical assembly, problem solving, repair and testing techniques.
• Ability to solder.
• Must communicate clearly both written and verbal.
• Comfortable operating Windows 7 & 10 and have knowledge that including, but not limited to, Microsoft Office Professional.
• Familiarity with HLA Laboratories, testing procedures.
• Knowledge of : Mechanics, Fluid mechanics and thermodynamics.
• Basic Input/Output Systems, use of machines and tools.
• Candidate must have applied knowledge on assembly of automated equipment systems, precision mechanically controlled motion systems.
• Basic laboratory bench work knowledge is desired.
• Must possess strong understanding of Microsoft Office Professional and must have experience operating Windows 7 and Windows 10 operating systems.
• Ability to exercise independent discretion and judgment in execution of their duties.
• Plan and prioritize oneself in a reliable and consistent manner.
• Willing and able to reschedule planned services to prioritize ad hoc service calls.
• Communicate clearly, both orally and in writing with management, team members and third parties (customers and vendors).
• Maintain high professional corporate image at all times with third parties.
• Maintain confidentiality of critical laboratory and business information; perform computer data entry in a meticulous manner.
• Be a self-starter with the ability to positively motivate others.
• Establish and maintain effective working relationships with staff members and end-users.
• Ability to travel at minimum, two or more times per month.

Nice To Haves

• Familiarity and prior experience with Tecan automation hardware/software preferred.
• Basic laboratory bench work knowledge is desired.

Responsibilities

• Assemble, Install, repair, test, calibrate and maintain electro-mechanical instrumentation and systems supported by TDX.
• Inspect and/or test electronic and mechanical parts and components to drawing tolerances and written specifications.
• Ensure continued external customer satisfaction with products by providing high quality and timely service and repair of electromechanical systems and products.
• Basic problem solving, installation, maintenance and service repair needs on designated equipment following technical service manuals for the instrument.
• Completing Preventative Maintenance and Field Upgrade Modification per instructions i.e. upgrades, technical bulletins, service manuals and technical bulletin documentation.
• Ordering and handling repair parts cycle times.
• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
• Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer happiness.
• Maintaining tools and test equipment properly and ensuring they are calibrated.
• Meeting Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements.
• Applying internal processes to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving.
• Be able to travel 75% of the time at minimum.
• Availability to travel to any covered region when required.
• Work independently scheduling planned maintenance, and on demand services, problem solving on site and confirm root cause determined by the Equipment Technical Application Specialist and FAS.
• Develop in-depth and detailed technical knowledge of One Lambda (TDX)equipment to conduct the installation, calibration, maintenance, service and support of equipment and systems.
• Field-response to support all One Lambda automation.
• Maintain the confidentiality of critical laboratory and business data.
• Define and implement work schedule to include travel requirements within budgetary guidelines.
• Individual must maintain a positive professional relationship with customers and Sales Team through timely coordination and communication during the normal course of professional duties.

Benefits

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level