Field Service Engineer Lead - Semiconductor

Canon Careers•Hillsboro, OR

1d•$47 - $71•Onsite

About The Position

Are you seeking an opportunity to work with Semiconductor manufacturing equipment? You will provide customer support for onsite installations, repairs and maintenance of photolithography semiconductor equipment primarily in Hillsboro Oregon. Serve as a technical lead, supervise field service engineers , collaborate with engineering, and ensure customer equipment operates efficiently with minimal downtime. This is an exciting opportunity to be on the cutting edge of technology and join a dedicated team enabling new technology to improve processes in a pre-production environment. Your Impact Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19 - Collaborate with engineering to conduct tests, experiments, and analyze equipment data to develop actionable plans that reduce downtime and improve productivity. - Work directly with customers to formulate and implement strategies that minimize equipment downtime. - Supervise and monitor field technicians, providing guidance, training, and technical support. - Perform setup, calibration, maintenance, and troubleshooting of semiconductor process equipment in the field. - Participate in equipment installations at customer sites to ensure proper operation. - Escalate complex or serious repair issues to senior technicians or engineers as needed. - Monitor equipment performance to prevent malfunctions and reduce downtime. - Maintain accurate documentation of maintenance activities and prepare periodic reports. - Manage inventory levels of service parts and equipment to support timely repairs. - Provide formal training and assistance to less experienced technicians and occasionally to customers. - Represent the company by delivering expert advice, troubleshooting product issues, and responding to inquiries. - Report to a Supervisor or Manager. About You: The Skills & Expertise You Bring - High school diploma, GED or equivalent experience required plus 6 or more years of related experience. Bachelor degree in a related field is preferred. - Hands on mechanical skills required - Hands on experience with electronic testing tools required - Able to work on equipment alone and work with other engineers as a team player under challenging situations - Additional experience or knowledge in optical, lasers, software, robotics, precision mechanical skill or chemical are plus - Excellent trouble shooting skills, verbal and written communication skills - Customer support experience is a plus - Must be able to travel and work flexible schedules - Must feel comfortable working in a cleanroom environment most of the day (wearing full clean room suit, facemask, gloves, safety glasses) - May require up to 25% car, air and overnight travel (valid driver’s license and acceptable driving record necessary). Additionally, because this position requires driving for company business, must remain in compliance with company safety guidelines and policies. - Requires ability to lift up to 30 pounds individually and for lifting over 30 pounds assistance may be available. - Substantial amount of standing, walking, typing, grasping, talking and hearing. - Occasionally kneeling, crouching, stooping, reaching, pushing, pulling and climbing stairs or ladder. - The worker is required to have close visual acuity with or without corrective lenses for extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes. - The work environment may include a variety of physical conditions such as proximity to moving mechanical parts, electrical current, exposure to chemicals, ultraviolet light and lasers, working in enclosed spaces, close quarters, narrow aisles or passageways. - The work environment may include working in highly time sensitive situations requiring quick resolution including equipment problems.

Requirements

High school diploma, GED or equivalent experience required plus 6 or more years of related experience. Bachelor degree in a related field is preferred.
Hands on mechanical skills required
Hands on experience with electronic testing tools required
Able to work on equipment alone and work with other engineers as a team player under challenging situations
Excellent trouble shooting skills, verbal and written communication skills
Must be able to travel and work flexible schedules
Must feel comfortable working in a cleanroom environment most of the day (wearing full clean room suit, facemask, gloves, safety glasses)
May require up to 25% car, air and overnight travel (valid driver’s license and acceptable driving record necessary). Additionally, because this position requires driving for company business, must remain in compliance with company safety guidelines and policies.
Requires ability to lift up to 30 pounds individually and for lifting over 30 pounds assistance may be available.
Substantial amount of standing, walking, typing, grasping, talking and hearing.
Occasionally kneeling, crouching, stooping, reaching, pushing, pulling and climbing stairs or ladder.
The worker is required to have close visual acuity with or without corrective lenses for extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes.
The work environment may include a variety of physical conditions such as proximity to moving mechanical parts, electrical current, exposure to chemicals, ultraviolet light and lasers, working in enclosed spaces, close quarters, narrow aisles or passageways.
The work environment may include working in highly time sensitive situations requiring quick resolution including equipment problems.

Nice To Haves

Additional experience or knowledge in optical, lasers, software, robotics, precision mechanical skill or chemical are plus
Customer support experience is a plus

Responsibilities

Collaborate with engineering to conduct tests, experiments, and analyze equipment data to develop actionable plans that reduce downtime and improve productivity.
Work directly with customers to formulate and implement strategies that minimize equipment downtime.
Supervise and monitor field technicians, providing guidance, training, and technical support.
Perform setup, calibration, maintenance, and troubleshooting of semiconductor process equipment in the field.
Participate in equipment installations at customer sites to ensure proper operation.
Escalate complex or serious repair issues to senior technicians or engineers as needed.
Monitor equipment performance to prevent malfunctions and reduce downtime.
Maintain accurate documentation of maintenance activities and prepare periodic reports.
Manage inventory levels of service parts and equipment to support timely repairs.
Provide formal training and assistance to less experienced technicians and occasionally to customers.
Represent the company by delivering expert advice, troubleshooting product issues, and responding to inquiries.

Benefits

Employee referral bonus
Employee discounts
“Dress for Your Day” attire program (casual is welcome, based on your job function)
Volunteer opportunities to give back to our local community
Swag! A Canon welcome kit and official merch you can’t get anywhere else
medical
dental
vision
401(k) Savings Plan
discretionary profit sharing
discretionary success sharing
educational assistance
recognition programs
vacation