Field Service Engineer (Laser)

Johnson & Johnson•Minneapolis, MN

4d•$55,000 - $88,550•Hybrid

About The Position

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. We are searching for the best talent for a Field Service Engineer (Laser) in Minneapolis, MN. Candidate must reside in the Minneapolis, MN area. Candidate must have the ability to work in home office 25% & in field 75%. Valid US Driver’s license is required. About Vision Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Are you passionate about improving and expanding on the possibilities of vision treatments? Ready to join a team that’s reimagining how vision is improved? Our Vision team solves the toughest health challenges. Help combine cutting-edge insights, science, technology, and people to encourage eye care professionals and patients to proactively protect, correct and enhance healthy sight for life. Our products and services address these needs – from the pediatric to aging eye – in a patient’s lifetime. Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech In this position, you will provide on-site technical product services including installations, upgrades, preventative maintenance, and repairs for customers/sales group. This job is not eligible for sales incentives/sales commissions. Adheres to environmental policy, procedures, and supports department environmental objectives.

Requirements

Minimum of Associate’s degree or Technical Certification is required (Electronics, Bio-Medical, Optical, Mechanical).
Minimum of 2 years of related experience required.
Proficient in computer applications, including Microsoft Office, Tableau, and similar software.
Maintains required healthcare vendor credentialing as an employee of J&J Vision.
Remote position with approximately 75% domestic and international travel.
Strong customer service and interpersonal skills.
Excellent written and verbal communication skills, with the ability to clearly explain technical information and understand customer concerns.
Strong problem-solving skills to diagnose and resolve equipment malfunctions.
Effective time-management skills to manage appointments and maintain schedules.
High attention to detail, with the ability to identify issues and complete accurate service reports.
Strong organizational skills to manage tools, documentation, and paperwork while in the field.
Technical aptitude to fully understand and work with equipment.
This position is eligible for a company car through the Company’s FLEET program.
This position is overtime eligible.
Valid US Driver’s license is required.
Candidate must reside in the Minneapolis, MN area.
Candidate must have the ability to work in home office 25% & in field 75%.

Nice To Haves

Accountability
Analytical Reasoning
Communication
Continuous Improvement
Customer Empathy
Customer Service
Customer Support Operations
Customer Support Trends
Data Gathering and Analysis
Incident Management
Innovation
Issue Escalation
Process Oriented
Project Management Office (PMO)
Repair Management
SAP Field Service Management
Service Request Management
Technical Credibility

Responsibilities

Installs, services, and repairs medical device equipment in external facilities to support sales team and customers.
Functions as a primary resource for stakeholders.
Provides frequent status updates and documented service reports to stakeholders.
Operate efficiently to conclude all on site installation, repair, maintenance, and test activities to factory specifications and perform other additional duties or projects as assigned.
Ensures that installation, maintenance, and other necessary work is completed on time.
Identifies problems and recommends resolutions on existing products and procedures.
Analyze service data, to schedule proactive and reactive service.
Work closely with colleagues for knowledge and skills transfer.
Ability to operate and maintain a corporate vehicle.
Maintain trunk inventory, manage, and preserve calibrated test equipment and other electronic devices.
Able to lift or move 50lbs, stand, squat, kneel, reach for extended periods of time, utilize hand tools, electronic test equipment to repair medical lasers and other medical devices.
Ability to acclimate to modified schedules.