Field Service Engineer, L5

PwrQ Holdings LLC•Waco, TX

just now•Onsite

About The Position

A Level 5 Switchgear Field Engineer leads complex field service activities for medium- and high-voltage switchgear systems, serving as a technical authority on installation, commissioning, maintenance, troubleshooting, repair, and modernization. This role provides on-site leadership, ensures safe work execution, interfaces directly with customers and project teams, and mentors junior engineers/technicians while driving quality, schedule adherence, and continuous improvement.

Requirements

Associate’s or Bachelor’s degree in Electrical Engineering, Electrical/Electromechanical Technology, or equivalent practical experience.
Typically 8+ years of progressively responsible field experience with MV/HV switchgear, breakers, and protection & control systems.
Demonstrated ability to lead field crews and manage on-site execution for complex commissioning/service events.
Strong working knowledge of electrical safety practices (NFPA 70E/OSHA or local equivalents), including LOTO and arc-flash risk controls.
Proven experience reading and troubleshooting schematics, wiring diagrams, and one-lines.
Ability to write clear field reports and maintain accurate test documentation.
Valid driver’s license and ability to travel as required.

Nice To Haves

Experience commissioning digital protection relays and IEC 61850/GOOSE networks (where applicable).
Experience with power system studies interface (coordination, short circuit, arc-flash labels) and field validation.
Familiarity with major relay platforms (e.g., SEL, GE/Multilin, ABB/Hitachi, Siemens) and breaker OEMs.

Responsibilities

Lead field execution for switchgear installation, commissioning, and service (e.g., air-insulated switchgear, gas-insulated switchgear, metal-clad/metal-enclosed switchgear, breakers, relays, bus, CT/PTs, control power systems).
Plan and perform advanced diagnostics for equipment and protection/control issues, including intermittent faults and complex system interactions.
Execute and/or direct acceptance, maintenance, and condition-based testing (e.g., insulation resistance, hipot/VLF as applicable, contact resistance, timing/travel analysis, primary/secondary injection, relay logic verification, SCADA/RTU I/O checks).
Perform protection relay commissioning and end-to-end verification; validate settings implementation per approved setting files and drawings.
Interpret and redline electrical drawings/schematics, wiring diagrams, logic diagrams, and one-lines; verify as-built conditions.
Ensure compliance with all safety requirements (LOTO, arc-flash, energized work restrictions, job hazard analysis, permits) and lead on-site safety briefings.
Troubleshoot and resolve issues related to control wiring, interlocks, auxiliaries, close/trip circuits, charging motors, heaters, and communications.
Direct corrective maintenance and repair activities, including breaker overhaul support, mechanism adjustments, alignment, lubrication, SF6 handling (if applicable), and component replacement.
Provide technical leadership during outages, turnarounds, and critical recovery events; communicate status, risks, and mitigation plans.
Produce high-quality field service reports, test records, punch lists, commissioning checklists, and nonconformance documentation; close out actions with customer sign-off.
Coordinate with PMs, engineering, factory, and supply chain on parts identification, RMA/warranty, technical escalations, and root cause analysis.
Mentor and supervise junior engineers/technicians; review work quality, coach troubleshooting approach, and enforce standards.
Support customer training and knowledge transfer (operational checks, basic maintenance, safety considerations).
Identify upsell/modernization opportunities (retrofill, protection upgrades, digital monitoring) and communicate leads through appropriate channels.