Field Service Engineer IV

ZincFive•remotely from home, Remote, remote, US, remote

2d•Hybrid

About The Position

The Field Service Engineer IV is a customer-facing role responsible for supporting the ZincFive Battery Cabinet systems and Uninterruptible Power Supply (UPS) product lines, by providing superior customer service, fast response times and effective solutions to product issues. The Field Service Engineer IV must be well-versed and competent in battery system product start-up and conditioning, product installation, debug, troubleshooting and testing. The role may be worked remotely from home or onsite at ZincFive headquarters in Tualatin, Oregon and reports to the Director of Global Service Operations.

Requirements

Bachelor’s degree in electrical/electronic engineering, mechanical engineering, electro-chemistry, or equivalent experience in related field
Minimum of 3 years’ experience with Battery/Battery Management System and Uninterruptible Power Supplies (UPS) in the Data Center Market
Minimum of 3 years’ experience working with and around high voltage equipment in indoor/outdoor industrial environments
Software/Firmware testing/programming experience
Deep knowledge of electrical/electronic schematics and understanding mechanical designs
Experience using test equipment such as oscilloscopes, programmable power supplies, AC/DC power analyzers, digital multimeters, electrical/electronic loads
Ability and experience providing customer-facing support while remaining professional and calm in high stress situations
Experience traveling and managing travel expenses and schedule
Experience training technicians, external customers, and 3rd party service providers
Experience with Data Center network and communication systems
Demonstrate teamwork, dependability, high integrity, and a solid work ethic
Ability to learn and adapt quickly
Ability to work independently with minimal supervision onsite and in the field
Excellent computer skills including MS Office Suite, Visio, SAP, or other ERP programs

Nice To Haves

Work from home in the east coast or central US regions
Experience working with and understanding various battery chemistries

Responsibilities

Perform Battery Cabinet (BC) installation, start-up and conditioning, commissioning, debug and testing, as required at client locations
Troubleshoot and failure analyze product issues via email, phone, or travel to customer sites
Work with Engineering, Quality, Sales, and Production to promptly and efficiently resolve product issues and satisfy customer expectations and requirements
Generate, track, and report Key Performance Indicators (KPIs) for the department
Technical documentation of necessary processes and procedures
Provide exceptional technical service and support to internal and external customers to ensure the highest level of customer satisfaction
Conduct training and refreshers on Battery Cabinet (BC) Systems to Service and Support personnel, customers, and 3rd party service providers
Travel as needed (up to 75%) within in the U.S. and internationally