Field Service Engineer, Injection Molding

KraussMaffei•Chicago, IL

22d•Hybrid

About The Position

Provide technical support and troubleshooting service to customers over the phone, virtually, and at their facilities to install, repair, and optimize KraussMaffei equipment. Applicants should live in the midwest, preferably in IL.

Requirements

Ability to read hydraulic and electrical schematics as well as navigate OEM documentation
Practical competency in safe mechanical/electrical tool use (hand and torque wrenches, calipers, multimeter, power tools, air tools, hydraulic testing equipment)
Ability to operate lifting equipment such as forklifts, scissor-lifts and other mobile lifts
Understands equipment function: Able to identify equipment functional locations and state general equipment functions for injection molding machine sub-assemblies (clamp unit, plasticizing unit, injection unit, hydraulic unit, and robots)
Basic knowledge of electrical components (480V/220V, fuses, relays, contactors, motors)
Basic knowledge of PLC programming and function (Allen Bradley, Sigmatek)
Basic understanding of mechanical assemblies (conveyors, sprockets, belts, pulleys, gearboxes, centrifugal pumps, vacuum pumps)
Basic knowledge of pneumatic conveying and troubleshooting (controls, actuators, or valves)
Successful completion of high school, or equivalent
3-5 years of related experienced in a manufacturing environment or technical field
Competency in workflow software (MS Office, Innosoft, Concur, SAP)

Nice To Haves

Time Management
Ability to work collaboratively with local and cross functional technical teams
Effective verbal & written communication skills to support positive outcomes

Responsibilities

Systematically and efficiently analyze, troubleshoot, and restore function to KraussMaffei equipment.
Commission KraussMaffei equipment and follow standard procedures to ensure customer satisfaction and successful handoff.
Review work completed, costs, time, and additional work identified while on site with manager and customer as needed.
Create thorough and detailed service reports that include description of visit, work completed, costs, time, and additional work identified.
Conduct customer training relating to the operation and maintenance of KraussMaffei equipment and products.
Lead and train less experienced service personnel as needed.
Follow standardized procedures.
Collect requisite information to create standardized procedures when opportunities are identified.