Field Service Engineer III
About The Position
At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. The Field Service Engineer is the primary technical representative for Medtronic Cardiovascular (CV) customers and the sales and clinical teams. The FSE is also responsible for the technical assessment, installation, support, servicing, maintenance, and de-installation of all CV systems at customer sites. The FSE works closely with the Field Service and Technical Service teams to help coordinate feedback with the Marketing, Quality, Production and Engineering groups to continually evaluate the performance of products in the field. This position may also require providing technical assistance to physicians or technologists during clinical procedures. Cardiovascular Field Services: Cardiac Ablation Solutions offers cardiac mapping and ablation solutions to treat patients with abnormal heart rhythms. Cardiac Surgery provides critical blood management solutions. Our vision is to help patients worldwide by advancing innovation for the diagnosis and ablation of cardiac arrhythmia and blood management, enabling clinicians to perform procedures with superior outcomes. Be the strategic partner of choice for cardiac surgeons and perfusionists in serving the lifetime of patients with cardiovascular and respiratory disease. The Vision: Committed to advancing and delivering optimal cardiac surgical care. Our Diversity Networks and Employee Resource Groups (ERGs) are building a sense of community, belonging, and activation for Medtronic employees. Medtronic supports diversity networks and ERGs focused in various areas such as gender, ethnicity, age, faith, sexual orientation, military veteran status, disability status and other shared affinities.
Requirements
- High School Diploma or equivalent required.
- 4 years of technical, clinical field service, or clinical customer support experience
- Must have a valid driver's license and active vehicle insurance policy.
- Ability to apply engineering principles such as electrical, mechanical, thermodynamic, and biomedical to troubleshooting without complete technical documentation.
- Ability to troubleshoot problems and technically diagnose medical equipment.
- Excellent English writing and verbal communication skills
- Excellent time management skills and detail oriented
- Ability to work independently, self-motivated and without direct supervision.
- Extensive direct, face to face customer contact and interaction.
Nice To Haves
- Bachelor’s degree in an Engineering discipline
- Experience in teaching technical subject matter
- Flexibility to travel frequently.
Responsibilities
- Perform installations, inspections, verification, corrective and preventive maintenance to ensure the successful operation of CV consoles and systems.
- Maintain and submit technical records and documentation as per regulatory requirements.
- Provide information from experience in the field to colleagues in the office as well as updates to the database.
- Provide input to service processes to ensure continuous improvement and evolution of the Field Service organization. This includes the development and maintenance of Service documentation and procedures.
- Provide input to Engineering and Manufacturing for upgrades to CV products.
- Participate in the development and delivery of technical training to our distributors, partners, agents, and technically qualified representatives of the customer base.
- Help facilitate the smooth introduction of new products to customers by participating in design improvement discussions.
- Investigate, analyze, and recognize trends in technical data as it relates to CV products.
- Participate in special projects as requested by the US Field Service Manager or designee.
- Participate in and provide technical training to physicians, EP technicians and department managers at customer sites.
- Must have a valid driver's license and active vehicle insurance policy. In addition, your driving record will be reviewed and will be considered as part of your application.
- Must be able to drive approximately 75% of the time within assigned territory and will require overnight travel.
- Ability to work closely with customers, listen to their issues and then develop a plan to increase confidence and satisfaction with AF/CS Solutions products and services.
Benefits
- Health, Dental and vision insurance
- Health Savings Account
- Healthcare Flexible Spending Account
- Life insurance
- Long-term disability leave
- Dependent daycare spending account
- Tuition assistance/reimbursement
- Simple Steps (global well-being program)
- Incentive plans
- 401(k) plan plus employer contribution and match
- Short-term disability
- Paid time off
- Paid holidays
- Employee Stock Purchase Plan
- Employee Assistance Program
- Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
- Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
