Field Service Engineer III - Mass Spectrometry (On-Site)
About The Position
Thermo Fisher Scientific is seeking an experienced Field Service Engineer III to provide dedicated, primarily on-site technical support for advanced mass spectrometry and high-performance liquid chromatography (HPLC) systems at a customer laboratory in Cambridge, Massachusetts. The position is primarily based at one customer location, with occasional support required at nearby Cambridge customer sites. The engineer will work closely with scientists and laboratory teams to resolve equipment problems, maximize instrument uptime, and support uninterrupted scientific work. The role includes troubleshooting and repairing sophisticated analytical instruments; investigating mechanical, electronic, vacuum, fluidic, and software-related issues; and performing installations, upgrades, diagnostics, maintenance, and performance verification. The engineer will maintain accurate service documentation, identify recurring equipment issues, and recommend solutions to improve long-term reliability. They will also communicate service progress and technical findings, respond to urgent needs, and work independently while collaborating with technical support teams and customer stakeholders as appropriate.
Requirements
- Hands-on experience troubleshooting, maintaining, repairing, or servicing mass spectrometry, LC-MS, HPLC/UHPLC, or comparable complex analytical laboratory instrumentation.
- Strong understanding of instrument hardware and supporting systems, including electronics, mechanical components, fluidics, vacuum technology, and instrument control software.
- Ability to systematically diagnose complex instrument failures, identify root causes, and verify equipment operation after service.
- Familiarity with laboratory data systems, instrument software, and associated technologies.
- Ability to work independently and manage technical priorities in a customer laboratory environment.
- Strong communication and interpersonal skills, including explaining technical issues to scientists and laboratory personnel.
- Customer-focused approach and commitment to responsive, high-quality service.
- Attention to detail in maintenance activities, service reports, and technical documentation.
- Ability to collaborate with technical teams and customer stakeholders.
- An advanced degree and at least 3 years of relevant experience, or a bachelor's degree and at least 5 years of relevant experience.
- Proficiency in English.
- Valid driver's license.
Nice To Haves
- A degree in Chemistry, Engineering, Physics, Life Sciences, or a related technical or scientific discipline is preferred.
- Experience supporting laboratory instrumentation in pharmaceutical, biotechnology, analytical testing, or regulated environments is advantageous.
- Experience with quality management systems and regulated laboratory procedures is preferred.
Responsibilities
- Troubleshoot, diagnose, and repair mass spectrometry and other complex analytical instruments.
- Investigate mechanical, electronic, vacuum, fluidic, and software-related problems, identify root causes, and restore instrument performance.
- Perform instrument installations, upgrades, diagnostics, and performance verification.
- Conduct preventive and corrective maintenance to reduce downtime and support reliable laboratory operations.
- Identify recurring equipment issues and recommend solutions to improve long-term instrument performance.
- Maintain accurate service documentation, equipment histories, and technical records in accordance with applicable procedures.
- Work directly with scientists, laboratory personnel, and customer stakeholders to understand instrument concerns and service priorities.
- Clearly communicate technical findings, service progress, and repair recommendations.
- Respond to urgent service needs while balancing technical quality, safety, and customer expectations.
- Work independently at the primary customer site and collaborate with technical support teams and service specialists when needed.
- Provide occasional support at nearby customer sites in Cambridge.
Benefits
- Variable annual bonus may be available based on company, team, and/or individual performance results, in accordance with company policy.
- Choice of national medical and dental plans and a national vision plan, including health incentive programs.
- Employee assistance and family support programs.
- Commuter benefits.
- Tuition reimbursement.
- At least 120 hours of paid time off (PTO).
- 10 paid holidays annually.
- Paid parental leave: 3 weeks for bonding and 8 weeks for caregiver leave.
- Accident and life insurance.
- Short- and long-term disability in accordance with company policy.
- Competitive 401(k) U.S. retirement savings plan.
- Employees’ Stock Purchase Plan, with eligible colleagues able to purchase company stock at a discount.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
