Field Service Engineer III

Hitachi•Holland, MI

4d•Remote

About The Position

JR Automation, a Hitachi Group Company, is driven to deliver customer success worldwide. We provide intelligent automated manufacturing and distribution technology solutions that transform how the world's leading manufacturers make and distribute products. Our strength is our people and we’re always looking to get stronger across North America, Europe, and Asia. Join us as a Field Service Engineer III as we work together to bring innovative automation solutions to life. This is a full-time hourly remote position requiring up to 80% travel.

Requirements

High School diploma or GED with associated experience.
6-8 years of relevant experience.
Proficiency in Schematic interpretation, robotics, electrical and blueprints reading.
Strong electrical and mechanical troubleshooting aptitude.
Ability to work independently and as part of a collaborative team.
Ability to follow instructions and adhere to quality and safety policies and practices.

Nice To Haves

Experience with HMI, PLC, robots and AutoCAD preferred.
Strong analytical, problem-solving, and communication skills; customer service mentality.

Responsibilities

Diagnosing, troubleshooting, repairing, and maintaining robotic automation systems, control devices, mechanical units, transfer equipment, and related peripherals for customers both remotely and on-site.
Responding to service needs independently.
Documenting customer issues and following up with stakeholders to ensure timely resolution.
Delivering a strong customer service experience.
Supporting hardware installations, maintenance, testing, and customer training at client facilities.
Helping develop support guides for recurring issues.
Discussing, diagnosing & repairing operational and process problems as reported by the customer.
Troubleshooting, repairing and maintenance of robots, control devices, mechanical units, transfer devices and peripheral equipment.
Responding to service calls/activities.
Thorough documentation of each customer and incident using case reporting system.
Following up with customers and internal stakeholders.
Communicating with all stakeholders (Employees, managers, and customers) to ensure that expectations are met.
Actively propagating JR culture within engineering and promoting our capabilities.
Learning new equipment regularly and supporting customers with a variety of skill levels remotely.
Assisting with documentation and “support guides” of recurrent issues.
Conducting on-site hardware installations, maintenance, and testing at client facilities.
Providing in-person technical support and training to clients and on-site staff.
Traveling to customer locations domestically and internationally up to 80%.