Field Service Engineer III

Tri-Imaging•Oklahoma City, OK

5d•Onsite

About The Position

The Field Service Engineer III is a subject matter expert on high-end medical imaging systems, operating fully autonomously to resolve the most complex service issues. This senior individual-contributor role serves as technical lead across accounts, systems, and projects, and is the go-to escalation point before OEM involvement is needed. Focus areas include technical leadership, complex problem-solving, and developing others.

Requirements

AS/AA in Electronics, Electromechanical Technology, Computer Science, Biomedical Technology, or equivalent military training preferred; Bachelor's a plus
5–8+ years field service experience on medical imaging or comparable equipment
Demonstrated expertise across multiple imaging modalities, with depth in at least one
Proven ability to lead technical projects and mentor others
Strong presence and credibility with key accounts
Excellent written/verbal communication for high-stakes situations
Proficient in MS Office; advanced ERP knowledge a plus
Valid driver's license, clean driving record

Responsibilities

Serve as primary technical escalation point and SME for high-end imaging systems
Independently resolve the most complex, novel, or high-impact issues
Lead complex installations, de-installations, and relocations, owning full project scope
Formally mentor and train FSE I/II team members
Serve as primary contact for key accounts, building trusted senior-level relationships
Drive continuous improvement of service processes and documentation
Partner with OEM/vendor teams on advanced escalations
Independently perform advanced inspections, maintenance, calibrations, and QA
Document work per ISO quality and regulatory standards
Model safety and security procedures for the broader team