Field Service Engineer II

Woodward, Inc.•Fort Collins, CO

2d•Hybrid

About The Position

The role of a Field Service Engineer focuses on managing field service operations, including performing onsite installations, maintenance, and repairs of equipment. The position requires leveraging technical expertise to diagnose and resolve moderately complex issues effectively. Travel Requirements—70%. This role reports in to the Fort Collins, Colorado office when not in the field.

Requirements

Technical Proficiency: Demonstrates expertise in current engineering technologies relevant to field service operations.
Problem Solving: Analyzes and resolves moderately complex technical issues effectively.
Process Knowledge: Understands and applies company processes and key business drivers to daily tasks.
Communication: Clearly explains complex technical information to team members and clients.
Team Collaboration: Builds productive working relationships with internal and external teams.
Mentoring: Provides informal guidance and support to new team members.
Quality Management: Maintains high quality standards in personal and team work outputs.
Analytical Thinking: Evaluates data and situations comprehensively to inform technical decisions.
Customer Orientation: Develops in depth knowledge of customers to effectively address their technical needs.
Adaptability: Thrives in dynamic and fast paced environments, adjusting to changing technical requirements.
Must be a U.S. Person within the meaning of ITAR and EAR, or eligible to obtain all required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce.

Responsibilities

Perform Field Service Operations: Conduct onsite installations, maintenance, and repairs of equipment using current technologies.
Diagnose and Resolve Technical Issues: Analyze and solve moderately complex problems by evaluating multiple factors and applying technical expertise.
Maintain Customer Relationships: Build and sustain productive working relationships with customers to understand their needs and ensure satisfaction.
Provide Team Support: Offer informal guidance and support to new team members, enhancing team performance and knowledge sharing.
Ensure Compliance and Documentation: Adhere to company policies and procedures while accurately documenting service activities and technical solutions.

Benefits

401(k) match (4.5%)
Annual Woodward stock contribution (5%)
Tuition reimbursement and Training/Professional Development opportunities
12 paid holidays, including floating holidays
Industry leading medical, dental, and vision Insurance upon date of hire
Vacation / Sick Time / Vacation Buy-up / Short Term Disability / Bereavement leave
Paid parental leave
Adoption Assistance
Employee Assistance Program, including mental health benefits
Member Life & AD&D / Long Term Disability / Member Optional Life
Member referral bonus
Spouse / Child Optional Life / Optional AD&D / Healthcare and Dependent Care Flexible Spending
Voluntary benefits, including: Home / Auto Insurance discounts, Whole Life Insurance / Critical Illness Insurance / Legal Assistance / Military Leave