Field Service Engineer II

Hitachi•Holland, MI

2d•Remote

About The Position

JR Automation, a Hitachi Group Company, is driven to deliver customer success worldwide. We provide intelligent automated manufacturing and distribution technology solutions that transform how the world's leading manufacturers make and distribute products. Our strength is our people and we’re always looking to get stronger across North America, Europe, and Asia. Join us as a Field Service Engineer II as we work together to bring innovative automation solutions to life. This is a full-time hourly remote position requiring up to 80% travel. This Field Service Engineer is responsible for diagnosing, troubleshooting, and resolving robotic automation, electrical, and mechanical equipment issues for customers both remotely and on-site. The role involves repairing and maintaining robots, PLCs, HMIs, control devices, and peripheral equipment while providing exceptional customer support and detailed case documentation. Working independently and collaboratively, the engineer partners with customers and internal stakeholders to ensure timely issue resolution, support continuous improvement efforts, and promote company capabilities. This position also includes hardware installation, training, and testing at customer facilities, with up to 80% domestic and international travel required.

Requirements

3-5 years of relevant experience
Troubleshoot and resolve moderately complex technical issues.
Take ownership of specific components or smaller projects.
Collaborate on planning and architecture discussions.
Proficiency in Schematic interpretation, robotics, electrical and blueprints reading.
Strong electrical and mechanical troubleshooting aptitude.
High School diploma or GED with associated experience.
Ability to work independently and as part of a collaborative team.
Ability to follow instructions and adhere to quality and safety policies and practices.

Nice To Haves

Experience with HMI, PLC, robots and AutoCAD preferred.

Responsibilities

Diagnose, troubleshoot, and resolve robotic automation, electrical, and mechanical equipment issues for customers both remotely and on-site.
Repair and maintain robots, PLCs, HMIs, control devices, and peripheral equipment.
Provide exceptional customer support and detailed case documentation.
Partner with customers and internal stakeholders to ensure timely issue resolution, support continuous improvement efforts, and promote company capabilities.
Conduct on-site hardware installations, maintenance, and testing at client facilities.
Provide in-person technical support and training to clients and on-site staff.
Discuss, diagnose & repair operational and process problems as reported by the customer.
Respond to service calls/activities.
Thoroughly document each customer and incident using the case reporting system.
Follow up with customers and internal stakeholders.
Communicate with all stakeholders (Employees, managers, and customers) to ensure that expectations are met.
Actively propagate JR culture within engineering and promote our capabilities.
Learn new equipment regularly and support customers with a variety of skill levels remotely.
Assist with documentation and “support guides” of recurrent issues.