Field Service Engineer II

Hitachi•Holland, MI

4d•Remote

About The Position

JR Automation, a Hitachi Group Company, is driven to deliver customer success worldwide. We provide intelligent automated manufacturing and distribution technology solutions that transform how the world's leading manufacturers make and distribute products. Our strength is our people and we’re always looking to get stronger across North America, Europe, and Asia. Join us as a Field Service Engineer II as we work together to bring innovative automation solutions to life. This is a full-time hourly remote position requiring up to 80% travel.

Requirements

3-5 years of relevant experience
Troubleshoot and resolve moderately complex technical issues.
Take ownership of specific components or smaller projects.
Collaborate on planning and architecture discussions.
Proficiency in Schematic interpretation, robotics, electrical and blueprints reading.
Strong electrical and mechanical troubleshooting aptitude.
Ability to work independently and as part of a collaborative team; ability to follow instructions and adhere to quality and safety policies and practices.

Nice To Haves

Experience with HMI, PLC, robots and AutoCAD preferred.

Responsibilities

Diagnose, troubleshoot, and resolve robotic automation, electrical, and mechanical equipment issues for customers both remotely and on-site.
Repair and maintain robots, PLCs, HMIs, control devices, and peripheral equipment.
Provide exceptional customer support and detailed case documentation.
Work independently and collaboratively with customers and internal stakeholders to ensure timely issue resolution.
Support continuous improvement efforts and promote company capabilities.
Conduct hardware installation, training, and testing at customer facilities.
Discuss, diagnose & repair operational and process problems as reported by the customer.
Troubleshoot, repair and maintenance of robots, control devices, mechanical units, transfer devices and peripheral equipment.
Respond to service calls/activities.
Thorough documentation of each customer and incident using case reporting system.
Self-directed to follow up with customers and internal stakeholders.
Communicate with all stakeholders (Employees, managers, and customers) to ensure that expectations are met.
Actively propagates JR culture within engineering and promotes our capabilities.
Learn new equipment regularly and support customers with a variety of skill levels remotely.
Assist with documentation and “support guides” of recurrent issues.
Conduct on-site hardware installations, maintenance, and testing at client facilities.
Provide in-person technical support and training to clients and on-site staff.