Field Service Engineer II- Boston, MA

Abbott • Boston, MA

6d • $27 - $53 • Remote

About The Position

This position is field-based, remote, covering the Boston, MA territory. The Field Service Engineer II will support customers as a trusted technical expert, responsible for installing, maintaining, and troubleshooting diagnostic instruments while ensuring compliance and customer satisfaction. This role involves managing a territory, resolving complex issues, and partnering cross-functionally to deliver exceptional service and achieve business goals. The work ensures reliable diagnostics that directly impact patient care.

Requirements

• Bachelor’s degree or equivalent relevant experience.
• 2-5 years of experience in Engineering or Laboratory Technology.
• Ability to travel 30% within the assigned territory.
• Must have a Valid Driver’s License.
• Proficiency in computer applications (Word, Excel, PowerPoint, Internet) and remote computing tools (VPN, remote troubleshooting).
• Effective communication and interpersonal skills.

Nice To Haves

• Strong troubleshooting and problem-solving skills with laboratory instrumentation.
• Ability to work independently and thrive in team environments.

Responsibilities

• Complete installations, preventive maintenance, and corrective repairs on assigned instruments to ensure optimal performance and compliance with quality standards.
• Diagnose technical problems across multiple complex instruments, document resolutions accurately, and close service calls within defined timelines.
• Manage customer issues from start to resolution or escalation, deliver superior service, and build strong relationships through proactive communication.
• Plan and prioritize service visits, maintain accurate inventory, and support on-call rotation, after-hours coverage, and travel for training or critical account support.
• Follow all regulatory, quality system, and laboratory safety guidelines during service activities; maintain accurate documentation for audits.
• Partner with cross-functional teams to meet business goals and provide guidance to other Field Service Representatives to strengthen team capability.
• Meet targets for service sales, cost of service, and key performance indicators (KPIs) for assigned accounts.
• Utilize remote support tools to maximize instrument uptime and maintain certifications through ongoing training and development.

Benefits

• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with high employer contribution.
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level