Field Service Engineer- Boston

Danaher•Marlborough, MA

2d•Remote

About The Position

The Field Service Engineer is responsible for service, repair and/or installation of products or IT solutions at customer site, including electrical and mechanical testing, in accordance with maintenance contracts. May develop new customer service/product agreements. Responds to customer support calls within an assigned territory. What you will do: Technical: The Field Service Engineer will be responsible for meeting the daily service repair needs of the customer’s equipment by driving customer satisfaction through Service Excellence: Basic troubleshooting, installation, preventive maintenance and repair needs on designated equipment, as well as ordering and maintaining spare parts inventory. Customer Service: The Field Service Engineer will maintain regular communication with customers to ensure resolution and accurate follow-up; utilizing documented processes and root cause analysis to resolve customer service issues and drive customer satisfaction. Lead Generation: The Field Service Engineer will be expected to drive service business growth in the form of sales actions for service agreements, parts, upgrades, consumables, and equipment leads.

Requirements

Bachelor’s degree in Biomedical, Mechanical or Electrical Engineering, OR relevant degree in Biology, Chemistry, or other STEM field; OR equivalent military training; OR Associate's degree with 2+ years work experience
1+ years of experience in field service, maintenance, repair, or troubleshooting of mechanical, electromechanical, or electronic equipment
Ability to diagnose, troubleshoot, install, and perform preventive maintenance on laboratory, biotechnology, or related technical equipment using established procedures and documented processes
Ability to travel up to 35%, including overnight travel, within the assigned territory
Valid driver’s license with an acceptable driving record
Ability to lift, move, or carry equipment up to 50 lbs

Nice To Haves

Previous experience in diagnosing, troubleshooting, and repairing mechanical, electromechanical, and/or electronic equipment
Supporting laboratory, biotechnology, bioproprocessing, or medical equipment in a customer-facing environment

Responsibilities

Meet the daily service repair needs of the customer’s equipment by driving customer satisfaction through Service Excellence
Perform basic troubleshooting, installation, preventive maintenance and repair needs on designated equipment
Order and maintain spare parts inventory
Maintain regular communication with customers to ensure resolution and accurate follow-up
Utilize documented processes and root cause analysis to resolve customer service issues and drive customer satisfaction
Drive service business growth in the form of sales actions for service agreements, parts, upgrades, consumables, and equipment leads