Field Service Engineer II (Charlotte, NC)

Outset Medical•Charlotte, NC

11h•Onsite

About The Position

Outset is a trailblazing medical device company that is revolutionizing the field of dialysis with its groundbreaking Tablo® Hemodialysis System, which is FDA cleared for use across care settings from hospitals to homes. The company's mission is to streamline the complexity and cost of dialysis, giving providers more time for patient care and empowering patients to take control of their lives. The Field Service Engineer II (FSE II) is responsible for the installation, preventative maintenance, troubleshooting, and repair of the Tablo Dialysis System. Reporting to the Manager, Field Service, this role requires a strong foundation in engineering principles to ensure optimal system performance. As a key representative in the field, the FSE II works closely with clinical staff and patients, providing responsive and professional support, diagnosing issues, identifying root causes, and implementing effective solutions. The FSE II also collaborates with cross-functional teams including Production, Engineering, Marketing, and Sales, and provides valuable feedback to R&D for continuous product improvement. Additionally, the FSE II may contribute to the development of training materials, standard operating procedures (SOPs), and other documentation. Accurate documentation of service activities in alignment with Outset’s Quality Management System and careful management of company assets, including tools, equipment, and inventory, are essential. Extensive travel within the United States, including overnight stays, is required.

Requirements

Associates degree (Electrical, Electronics, Mechanical or Fluidics) recommended or military equivalent.
5+ years Field Service/Industry experience required.
Knowledge of electronic, mechanical, and fluids components.
Must have valid driver’s license, good driving record, and have own methods for transportation until an Outset Medical fleet car is provided.
Ability to charge travel expenses on a personal credit card to be reimbursed by the company.
Ability to travel extensively within the United States, primarily by car, including overnight stays, as required by business needs.
Ability to read, write, analyze, and interpret electronic and fluidics schematic diagrams and flowcharts.
Excellent communication skills with the ability to interact with customers, patients, and internal team members.
Ability to respond in verbal or written form (email) to inquiries or complaints from customers or co-workers.
Self-starter with the ability to multi-task and re-prioritize duties throughout the day.
Computer and technology skills with regards to software applications, (Excel, Word, Outlook, Power Point) ERP databases, and technology innovation.
Proper mobility techniques to perform physical activities such as standing, walking, climbing, stooping, kneeling, and crawling.
Exposure to blood borne pathogens and/or hazardous materials possible.
Routinely lift and/or move up to 75 pounds.

Responsibilities

Install, troubleshoot and repair Tablo Dialysis Systems at customer facilities or patient’s homes.
Perform scheduled preventative maintenance that includes calibrations, hardware or software upgrades and verification of system specifications.
Serve as a technical subject matter expert (SME) on the Tablo product, demonstrating deep product knowledge and supporting internal and external stakeholders.
Deliver first and second level technical support to customers as needed, including after-hours, holiday, and weekend coverage.
Accurately document all service activities, maintain spares inventory, and provide parts usage and failures within the ERP system.
Complete all field service and expense reports according to functional standards.
Support Marketing and Sales for seminars, trade shows, or demonstrations as required.
Provide detailed feedback to R&D regarding performance, serviceability, and customer comments.
Manage and maintain company assets required to perform all necessary job functions.
All other duties as assigned.