Field Service Tech - Charlotte, NC
About The Position
At Matsuura Machinery USA, we don’t just build machines; we power the industries that shape the world. From aerospace and medical devices to automotive and energy, our high-speed, high-precision CNC machining centers are the global benchmark for excellence. As our CNC Field Service Engineer, you won’t just fix machines, you will be the elite technical expert our distributors and customers rely on when they need next-level troubleshooting. If you love solving complex mechanical and electrical puzzles, traveling to new facilities, and working with premium, cutting-edge technology, your next career move starts here.
Requirements
- 3 to 5 years of hands-on experience in mechanical/electrical repair, maintenance, and programming with a CNC machine tool builder or distributor.
- Strong analytical skills with the ability to easily read and interpret blueprints, drawings, and schematics.
- FANUC experience is required.
- Ability to meet the physical requirements of the job.
- Willingness to travel consistently.
- Ability to pass a standard criminal background check.
Nice To Haves
- Factory maintenance technicians with strong CNC backgrounds are welcome to apply.
- A 2-year technical degree (ideally in electrical engineering or robotics) is highly preferred.
- Knowledge of Yaskawa and/or Siemens controls.
Responsibilities
- Travel to customer facilities to install, troubleshoot, maintain, and repair Matsuura machines and controls.
- Provide elite-level training to distributors and customers.
- Offer remote support via phone and email.
- Dig into technical documents, manuals, and vendor resources to crack complex technical challenges that go beyond standard distributor knowledge.
- Keep detailed records of repairs and feedback to share with management and customers.
- Author technical bulletins and repair manuals.
- Maintain an expert-level understanding of the CNC machine tool industry and Matsuura’s innovative product line.
Benefits
- 100% Employer-Paid Medical
- Comprehensive Dental and Vision plans
- 401(k) with a robust company match
- Company-paid Life Insurance
- Long-Term Disability
- Generous Paid Time Off (PTO)
- Paid holidays
- Voluntary short-term disability options
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
