Field Service Engineer II / Senior Field Service Engineer

Hitachi • Phoenix, AZ

4d • Onsite

About The Position

Field Service Engineers will be responsible for preventative and unscheduled maintenance of Hitachi’s E.C.R. Etching Systems at customer facilities throughout the United States and international. Field Service Engineers (FSE) will be responsible to maintain the following sub systems; electronic, electrical, electro-magnetic, mechanical, pneumatic, vacuum, microwave, radio frequency, gas delivery, and wafer transfer systems. FSEs report to customers manufacturing facility daily and take direction for the Hitachi Technical Supervisor. Compressed workweeks may apply. The FSE must be willing to work overtime upon request. Field engineers will interface with site coordinator to perform preventative and unscheduled maintenance.

Requirements

• Associate’s degree in related field preferred or Equivalent combination of education and work experience
• 3 to 5+ years experience repairing semiconductor manufacturing equipment (preferably in etch) for Senior Field Service Engineer
• 1 to 3+ years experience repairing semiconductor manufacturing equipment (preferably in etch) for Field Service Engineer II
• Strong mechanical aptitude
• Customer interface and communication skills
• Ability to resolve difficult technical issues
• Ability to devise long term plans to resolve ongoing service related issues at customer sites

Responsibilities

• Addressing all service-related issues at customer sites
• Providing training to customers and new field engineers
• Providing technical guidance to junior field engineers and customers
• Performing system installations at customer sites
• Completing field service documentation utilized for tracking system reliability and customer billing

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree