Field Service Engineer II - Semiconductor

head-huntress.com•San Jose, CA

2d•Onsite

About The Position

This position performs technical support of the high vacuum equipment for PVD and related robotics. The individual must understand vacuum technology, general practices, and procedures within the semiconductor field and be able to apply such skills fluently to perform field service duties at customer’s clean room. In addition, provide on-call technical support, which may require off shift work. This position requires full-time presence at your assigned office(s)/worksite(s).

Requirements

Customer-facing role, requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.
Understand vacuum technology, general practices, and procedures within the semiconductor field.
Ability to apply skills fluently to perform field service duties at customer’s clean room.
Provide on-call technical support, which may require off shift work.
Full-time presence at assigned office(s)/worksite(s).

Responsibilities

Monitor, inspect, setup, calibrate, and maintain semiconductor process equipment in the field to prevent equipment down time.
Troubleshoot hardware and software related issues and implement solutions.
Collect data for software related issues and discuss with headquarter in Japan.
Accurately document all maintenance activity and provide field service reports.
Install equipment control software and maintain record of software revision history.
Participate in the installation of equipment at customers' sites.
Monitor stock level of service parts and equipment to ensure adequate inventory is available for repair work.
Provide training and assistance to other technicians.
Effectively communicate with customers, Canon USA and Canon-Anelva Japan employees.
Escalate serious or complicated repair problems to senior level team members.