Field Service Engineer II, Operational Services

FLSmidth Cement • Allentown, PA

2d • Remote

About The Position

The Field Engineer II provides technical support for the installation, commissioning, maintenance, troubleshooting, and training of Fuller pyro and milling process equipment. This includes Mills, Kilns, Coolers, and related systems. In this role, you will work closely with customers and site teams to ensure safe and efficient operation of equipment, while delivering high-quality field service support. The position requires frequent short-term travel of up to 75%, which may include both planned assignments and short-notice travel. You may occasionally be exposed to construction site environments, moving mechanical equipment, and varying outdoor weather conditions.

Requirements

• Experience in process engineering, quality control, commissioning, and process optimization within the cement industry.
• Strong knowledge of cement process solutions, including emissions control and operational performance improvement.
• Specialized expertise in cement equipment such as Raw Mills, Finish Mills, Preheaters, Flash Dryers, Cement Coolers, and Kilns.
• Hands-on experience in cement plant operations, equipment sizing, and application of engineering principles in cement production.
• Strong understanding of the cement manufacturing process and ability to integrate process systems with operational requirements to meet project deliverables.
• Experience in preparing process flow diagrams, mass flow calculations, PFDs, P&IDs review, process audits, and mass & energy balances.
• Strong analytical and technical troubleshooting skills with good computer and process systems aptitude.
• Excellent communication skills to effectively engage with customers, contractors, colleagues, and suppliers.
• Ability to prioritize tasks, manage time effectively, and work in dynamic field environments.
• Willingness to travel and flexibility to work across different site locations.
• Ability to design and deliver technical training sessions for small and large groups.
• Proficiency in MS Office tools (Excel, Word, PowerPoint, etc.).
• Valid driver’s license required.
• Self-motivated with a strong problem-solving mindset.
• Demonstrated history of personal growth, learning, and achievement.
• Ability to build and maintain strong, long-term customer relationships.
• Broad field experience in industrial or cement plant environments.
• Bachelor’s degree in Engineering or relevant technical certification required.
• Strong sense of ownership, accountability, and responsibility

Responsibilities

• Provide installation, checkout, and commissioning advisory services for Fuller equipment.
• Developing optimized process solutions to customers on FULLER specific equipment kilns (Rotax), coolers (SF, MMC, CB), burners (Duoflex, Jetflex) and other cement processing equipment.
• Carry out several process audits at the existing cement plants examining current operations, process variables, quality parameters and provide recommendations for improvements on fuel consumption, emissions reduction, and product quality.
• Sales support to generate process solutions and participate in customer meetings to carry out technical discussions and provide clarifications.
• Perform electrical, mechanical and process troubleshooting of the relevant equipment and provide correct diagnostic assessments.
• Establish action plans and priorities to support successful project/service completion, provide mature in-depth analysis of problems, and develop realistic solutions.
• Provide timely, concise, and complete written and oral reports.
• Resolves/troubleshoots implementation problems and/or train customers on the features of the equipment.
• Prepare and present training plans for internal and external use and develop field standards.
• Represent Fuller in a professional manner.
• Interface with a wide selection of company and customer personnel.
• Build on the Fuller customer relationship.
• Identify opportunities to increase sales of service programs and spare parts orders; provide technical support for equipment order proposals.
• Identifies and corrects more complex problems associated with start-up
• Researches, evaluates, and recommends new products or equipment upgrades that will meet customer needs.
• Promotes a culture of personal and team safety, including others who may be affected by the company’s operational activities.

Benefits

• Flexible home base location.
• Additional pay for overtime hours worked beyond 40 / week.
• The ability to experience different cities and cultures traveling throughout the US and rest of Latin America.
• A global network of supportive colleagues and growth opportunities.
• Competitive benefit package including health, disability, life, and voluntary insurance options.
• Time to recharge through PTO, 10 annual holidays, and parental leave.
• Retirement preparation with a 401(k) and company match.
• Financial support for continuing education.
• Annual bonus for Professional Engineering and Contractor Certifications.
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level