Field Service Engineer II (LCMS) - MD/DC
About The Position
When you join us at Thermo Fisher Scientific, you’ll be part of an inquisitive team that shares your passion for exploration and discovery. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world. How You Will Make an Impact Field Service Engineers play a key role in delivering field service support and managing customer relationships, handling installation, repairs, preventative maintenance, and instrument qualification. They provide hands-on technical support and work closely with customers to ensure equipment performance, efficiency, and a positive customer experience. Location This is a remote role based in Maryland/DC region and will require up to 75% travel within the designated territory. Please note that relocation assistance is not provided.
Requirements
- Bachelor’s degree in analytical chemistry, engineering, physics, or equivalent and 2+ years of hands-on technical experience installing, troubleshooting and repairing LC/MS instruments or Advanced degree with relevant experience
- Strong electronics and mechanical troubleshooting skills with ability to diagnose issues down to component level
- Ability to read and interpret technical documentation and schematics
- Experience documenting service activities and preparing detailed reports
- Ability to effectively train and support customers with equipment operation
- Adherence to safety protocols and quality standards
- Demonstrated success in meeting customer satisfaction goals
- Excellent customer service and communication skills, both written and verbal
- Strong organizational and time management capabilities
- Strong problem-solving abilities and capacity to work independently
- Proficiency with Microsoft Office suite and service management software
- Physical ability to lift up to 50 lbs. and work in various laboratory environments
- Must be legally authorized to work in the United States without sponsorship now or in the future
- Must be able to pass a comprehensive background check and drug screen
Nice To Haves
- Experience with ultra-high vacuum systems and high voltage equipment preferred
Responsibilities
- Carry out installation, preventative maintenance, repair support, and training of Chromatography and Mass Spectrometry product in a professional, reliable, and customer-orientated manner
- Responsibility for meeting customer SLA and internal KPI objectives
- Ensuring customer satisfaction in all aspects of services provided
- Share experience and standard approach of product services and applications with colleagues.
- Contribute to knowledge base to allow continued improvement of work efficiency and effectiveness
- Assist the Commercial Team with technical information, training, and demonstrations
- Accurately document field service activities, including installation report and service work report, and submit timely through the required system
Benefits
- A choice of national medical and dental plans, and a national vision plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
- Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
- Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
