Field Service Engineer I

Thermo Fisher Scientific • Frederick, MD

1d • $26 - $38 • Onsite

About The Position

As part of the Thermo Fisher Scientific team, the Field Service Engineer I (FSE I) performs installation, maintenance, troubleshooting, repair, qualification, and preventive maintenance services on analytical and laboratory instrumentation within an assigned territory. This entry-level role is designed for individuals beginning their field service career who are eager to develop technical expertise while delivering exceptional customer support. The FSE I works under guidance from senior engineers and technical support teams to ensure customer instruments operate at peak performance. This position combines hands-on technical work, customer interaction, problem solving, and continuous learning in laboratory and research environments.

Requirements

• Bachelor’s degree in Engineering, Electronics, Mechanical Engineering, Biomedical Engineering, Physics, Chemistry, Biology, Computer Science, or related technical/scientific field.
• No prior field service experience required; internship, co-op, military technical training, or laboratory instrumentation experience preferred.
• Basic understanding of electronics, mechanics, vacuum systems, and computer hardware/software troubleshooting.
• Strong problem-solving and analytical skills.
• Excellent customer service and communication abilities.
• Ability to read and interpret technical documentation, schematics, and engineering drawings.
• Proficiency with Windows operating systems, Microsoft Office, and basic networking concepts.
• Strong organizational and time management skills.
• Ability to work independently while also collaborating effectively with team members.
• Valid driver’s license required.
• Ability to travel frequently within assigned territory (50–75%).

Nice To Haves

• Experience working with analytical instrumentation, laboratory equipment, or scientific environments.
• Exposure to cleanroom, semiconductor, clinical, diagnostics, or research laboratory environments.
• Familiarity with high-voltage electronics, vacuum systems, spectroscopy, chromatography, microscopy, or imaging systems.
• Additional language proficiency is beneficial.
• Located near Frederick, MD preferred.

Responsibilities

• Perform onsite installation, basic repairs, preventive maintenance, calibrations, updates, and operational qualifications on analytical and laboratory instrumentation.
• Troubleshoot mechanical, electrical, vacuum, software, and networking-related issues with support from senior engineers and technical support when needed.
• Respond to customer service requests in a timely and professional manner.
• Document all service activities, repairs, parts usage, and customer interactions within company service systems.
• Maintain regular communication with customers regarding service schedules, system status, and repair updates.
• Support customer operator training on instrument operation, maintenance, and best practices.
• Assist senior Field Service Engineers during complex installations, escalations, and large customer projects.
• Manage and maintain assigned company tools, test equipment, service inventory, and car stock.
• Travel daily within assigned territory to customer laboratories, research facilities, manufacturing sites, and universities.
• Participate in technical training programs, certifications, and self-study to build product knowledge and technical competency.
• Collaborate with Technical Support, Applications, Sales, Engineering, and fellow service engineers to resolve customer issues.
• Follow all company safety procedures and laboratory compliance requirements while working with high-voltage systems, chemicals, and scientific equipment.
• Support flexible scheduling and occasional emergency service coverage based on customer and business needs.
• Perform additional duties as assigned.

Benefits

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level