Field Service Engineer I
About The Position
Oxford Instruments is seeking a Field Service Engineer to join their team. This role involves representing the company by providing world-class technical support, installation, and maintenance of complex microscopy systems across North and South America. The ideal candidate is a hands-on problem solver with strong technical skills, excellent communication, and a proactive approach. Responsibilities include collaborating with teams, escalating issues, and maintaining documentation for continuous improvement. This position plays a crucial role in ensuring customer satisfaction and advancing materials characterization technologies through extensive travel to customer sites.
Requirements
- Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Physics, Materials Science, Life Science or a related technical field.
- 3–5 years of field service experience in the microscopy or analytical instrumentation industry.
- Proficient with diagnostic instruments: Digital multimeters, Oscilloscopes.
- Strong interest in computer hardware architecture, system components, and familiar with the configuration, optimization, and troubleshooting of the Windows operating system.
- Ability to read and interpret mechanical, electrical, and system integration schematics.
- Hold a valid driver’s license and safe driving record, passport, and ability to travel independently.
- Must be physically agile and comfortable working in confined or awkward spaces.
- Capable of independently lifting and handling equipment weighing up to 50 lbs.
- Able to commit to extensive weekday travel to support customer installations and service needs, Monday through Friday.
- Applicants must be authorized to work for ANY employer in the US. We are unable to sponsor or take over sponsorship of employment Visa currently.
Nice To Haves
- Hands-on experience with advanced microscopy imaging techniques, including Atomic Force Microscopy (AFM), Scanning Electron Microscopy (SEM), Fluorescence, and Confocal microscopy.
- Proficient in calibration, optimization, and maintenance of scientific imaging systems to ensure accurate performance and high-quality data acquisition.
- Skilled in configuring and troubleshooting imaging acquisition software for optimal workflow and image fidelity.
- Strong manual dexterity and ability to maintain a clean, organized workspace.
- Proactive problem-solving and openness to continuous learning.
- Effective communicator with strong listening skills.
- Adaptable to evolving technologies and customer needs.
- Comfortable working independently or as part of a team.
Responsibilities
- Lead the installation and commissioning of assigned systems and options, ensuring full compliance with factory specifications.
- Perform “User Familiarization” Training at installations.
- Execute scheduled and emergency maintenance with precision.
- Diagnose root causes beyond surface-level symptoms and validate repairs against stringent performance benchmarks for spectral resolution, indexing accuracy, and detector calibration.
- Build trust and long-term relationships through responsive communication and hands-on training.
- Empower customers to operate and maintain their systems confidently across key analytical workflows.
- Resolve complex hardware and software issues using specialized tools.
- Provide remote support when needed to minimize downtime and maximize uptime.
- Calibrate critical components and implement performance-enhancing upgrades to ensure optimal system reliability and throughput.
Benefits
- full-time
- benefited
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
