Field Service Engineer I
Werfen•Atlanta, GA
•$35 - $40•Remote
About The Position
Under direction of the Area Service Manager, develops customer satisfaction through technical repair, installation, training, operation, and maintenance of Werfen instruments and systems. Position may have a specific assigned territory or system population or may be a position to cover other assigned territories as needed under the direction of the Area Service Manager.
Requirements
- Associates Degree in Electronics, Biomedical Engineering, Medical Technology or related industry.
- Must posses some organizational skills, the ability to multi-task, work under pressure and exercise good judgment.
- Ability to communicate effectively with customers, peers and management through oral and written presentations / reports
- Must have some basic MS Office Skills (Word, Excel and PowerPoint) including the ability to manipulate data and build presentations
- Travel is required.
- Minimum 30% by auto in primary assigned territory. Minimum 10% by air for training, business meetings and/or support to customers outside primary or assigned territory.
Nice To Haves
- Approachability
- Command Skills
- Listening
- Presentation Skills
- Functional/Technical Skills
Responsibilities
- Provides highly visible customer support through the performance of on-site installations and neccessary diagnostics. troubleshooting, service and repairof complex instruments and systems.
- Performs routine and some non-routines technical repairs of all systems. This includes updates, retrofits, PMs and product enhancements.
- Instructs customers in the proper operation, maintenance and troubleshooting of Werfen instruments and systems
- Is responsible for complying with all appropriate regulatory bodies (FDA, ISO and Health Canada) mandated policies, procedures, work instructions, and records
- Serves as a company liaison with customers.
- Responsible for routine interaction with sales counterparts with respect to cusstomer situations, updates, and lead generation
- Assures financial stability and viability of territory by promoting and selling service agreements, PMs, and other services
- Other duties and responsibilities as assigned by the Area Service Manager
Benefits
- medical, dental, and vision insurance
- 401k plan retirement benefits with an employer match
- paid vacation and sick leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
