Field Service Engineer I
About The Position
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. Join us at Thermo Fisher Scientific as a Field Service Engineer, where you'll contribute by ensuring our sophisticated scientific instruments operate at peak performance. In this role, you'll represent our company, delivering exceptional technical service while building strong relationships with customers who are advancing critical research and innovation. You'll install, maintain, and repair a diverse range of high-value analytical instruments, from electron microscopes to chromatography systems. You'll combine technical expertise with customer service skills to solve complex problems and help our customers achieve breakthrough discoveries that make the world healthier, cleaner, and safer.
Requirements
- Bachelor's Degree
- No prior experience required.
- Excellent customer service skills and professional demeanor
- Strong verbal and written communication abilities
- Fluency in English required
- Demonstrated problem-solving capabilities and analytical thinking
- Proficiency with Windows operating systems, MS Office, and service management software
- Ability to read and interpret technical diagrams, schematics and documentation
- Valid driver's license
- Ability to travel up to 50-75%
- Must be able to obtain necessary credentials to access customer facilities
- Strong organizational skills and ability to manage time effectively
- Collaborative mindset with ability to work independently
Nice To Haves
- Experience installing, troubleshooting, and repairing sophisticated analytical instruments preferred
- Engineering (Electrical, Electronics, Mechanical, Biomedical) or related scientific field
- Advanced degrees or specialized certifications are a plus
- Strong electronics and mechanical aptitude with ability to diagnose issues down to component level
- Additional language skills welcome
- Experience with ultra-high vacuum systems and high voltage equipment preferred
Responsibilities
- Install, maintain, and repair a diverse range of high-value analytical instruments.
- Deliver exceptional technical service.
- Build strong relationships with customers.
- Solve complex problems.
- Respond to emergency service calls.
Benefits
- A choice of national medical and dental plans, and a national vision plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours paid time off (PTO)
- 10 paid holidays annually
- Paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave)
- Accident and life insurance
- Short- and long-term disability
- Competitive 401(k) U.S. retirement savings plan
- Employees’ Stock Purchase Plan (ESPP)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
