Field Service Engineer I- Greater Detroit, MI

Abbott • Detroit, MI

1d • $22 - $45 • Remote

About The Position

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries. Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems is often the first step in patient care decision making for hundreds of health conditions, from heart attacks to blood disorders to infectious diseases and cancers. At Abbott, you can do work that matters, grow, learn, care for yourself and family, be your true self, and live a full life. This position is remote location. Territory: Greater Detroit, MI Must have a Valid Driver’s License. Embrace the vision of becoming the leading diagnostic service provider by achieving customer loyalty and economic profitability through passion, partnership, and performance. Efficiently provide technical support solutions, including installation, corrective, pre-emptive, and proactive maintenance. Go above and beyond to respond to customer needs by partnering with sales, marketing, and other functional areas while adhering to current compliance guidelines.

Requirements

• Bachelor’s degree or equivalent relevant experience required.
• Travel up to 70%.
• Valid Driver’s License.

Nice To Haves

• Bachelors/Engineering Degree in Bio Medical/Electrical/Mechanical or Medical Technology.
• Practical experience of interfacing with customers.
• Trouble shooting/problem solving
• ability to succeed in team situations and excel independently
• computer skills (Word, Excel, PowerPoint, Internet, Remote Computing, i.e VPN, remote troubleshooting, etc.)
• effective communication skills
• strongly demonstrated interpersonal skills.

Responsibilities

• Represent Abbott Diagnostic Division to its customers: Responsible for providing on-site support to ADD customers
• Support field personnel and the District's business objectives and goals
• Provide direction and develop mentoring skills to mentor other FSRs
• Troubleshooting and resolving complaints reported by customers on a minimum of five increasingly complex instruments as detailed in the Field Service Business Process database
• Understand and follow the Quality System by accurately and timely documenting complaint resolution
• Understand and practice regulatory and compliance procedures
• Maintain a safe work environment following laboratory safety guidelines
• Schedule and complete preventive maintenance, installations, and other updates provided by Abbott.
• Work effectively within a diverse and dynamic team environment
• Support on call rotation
• Time, territory, and inventory management
• Standby and after-hours responsibilities
• Flexible working hours
• Unpredictable Travel
• Travel for the support of other territories and training
• Providing on-site critical account support inside and outside of district boundaries.
• Responsible for IRL ownership to achieve organizational goals and customer satisfaction.
• Responsible for working cross-functionally to achieve customer satisfaction through direct communication within the local performance partnership teams (P2T).
• Responsible for maintaining ownership of the customer issue until successful escalation or handoff takes place.
• responsible for implementing and maintaining the effectiveness of the quality system.
• Provide superior customer service through applying effective communication skills to build loyalty while proactively managing and resolving high-stress situations
• Delight our customers by providing support, including installation, preventive maintenance, and technical support Service Bulletins and repair by documenting, following up, and closing calls as per the Abbott Diagnostics quality system
• Partner cross-functionally and internally while maintaining positive relationships, and ensure issues are resolved efficiently and satisfactorily while exceeding customer needs
• Successfully achieve the established business metrics, including service sales, cost of service, and key performance indicators for assigned customers/accounts
• Champion utilization of remote support tools to proactively improve instrument uptime
• Proactively improve expertise through continuous learning and certifications
• Scope of responsibility includes representing Abbott Diagnostics to assigned customers in a professional, forthright, and ethical manner.
• The position reports to a Service Manager and is accountable for achieving individual and supporting team goals.
• Must be able to influence other areas to achieve business goals

Benefits

• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution
• Tuition reimbursement
• the Freedom 2 Save student debt program
• FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level