Field Service Engineer I (Entry-Level)
About The Position
This entry-level Field Service Engineer I role is an exceptional launchpad for recent college graduates with engineering/science degrees who thrive in high-accountability, high-consequence technical environments. The role emphasizes customer satisfaction, technical troubleshooting skills, and collaborative teamwork in daily operations with other Field Service Engineers. A successful Field Service Engineer I displays strong problem-solving and decision-making skills, alongside a deep understanding of the impact of quickly diagnosing and addressing problems in the customer environment. They have a strong desire to master both the technical attributes of IMS Nanofabrication's Multi-Beam Mask Writers and the people skills required to excel in front of critical customers. This role requires an in-person presence in our Santa Clara, CA office with a daily presence at our customer site(s), strongly aligning with our US headquarters and other US entity locations in Hillsboro, OR and Boise, ID and our global R&D and Operations team in Austria. This non-exempt role reports directly to the team lead engineer in charge at IMS America.
Requirements
- Hold a Bachelor of Science degree in an Engineering discipline (Electrical, Mechanical, Mechatronics, Chemical), Physics, or a related STEM field.
- Exhibit excellent problem-solving skills and are eager to bridge theoretical engineering concepts with hands-on machinery troubleshooting.
- Exceptional interpersonal skills, with a genuine enjoyment of being part of and integrating with a global, fast-paced team.
- Strong written and verbal communication skills; comfortable presenting technical updates in high-visibility customer environments.
- 1+ years of technical field service or hands-on operational system experience, preferably but not required.
Nice To Haves
- An understanding of eBeam sources, metrology or semiconductor lithography equipment.
- An understanding of ultra-high vacuum (UHV) systems and high-voltage electronics.
- Some experience or understanding of Linux/UNIX server system administration.
Responsibilities
- Internally align on and perform the activities related to the installation, annual preventive maintenance, and issue resolution of a growing fleet of multi-beam mask writers.
- Ensure that IMS-defined methodologies and procedures are uniformly followed, and provide critical feedback to Headquarters regarding improvements, gaps, or necessary changes.
- Take part in special task force teams that handle customer escalations and challenging incidents, maintaining professional and regular communication with customer and headquarters functions.
- Ensure seamless and transparent communication of all status updates to IMS US leadership.
- Maintain and build excellent customer relationships with local Tool Owners and other critical customer stakeholders.
- Attend fab-related customer meetings to update the team's ongoing and planned issue resolution, installation, and Annual Preventive Maintenance activities.
Benefits
- Excellent professional and personal development opportunities in an international company.
- Very collegial and motivated team with short communication channels.
- Top-equipped workplace (modern office, laptop, height-adjustable desk).
- Competitive salary.
- Convenient Santa Clara location.
- Benefits package that includes paid time off, medical, dental and vision plans, life, disability coverage, and a 401K plan + company match.
- Annual bonus.
- Employer-paid benefits.
- 401K with generous company match.
- Incentive pay for eligible roles.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
