Field Service Engineer I - Bedford, MA

Werfen•Bedford, MA

5d•Onsite

About The Position

Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain. We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Original Equipment Manufacturing (OEM) business line, we research, develop, and manufacture customized assays and biomaterials. We operate directly in 30 countries, and in more than 100 territories through distributors. Our Headquarters and Technology Centers are located in the US and Europe, and our workforce is more than 7,000 strong. Our success comes from a specific focus in these rapidly evolving diagnostic areas, our commitment to customers, and our dedication to innovation and quality. We’re passionate about providing healthcare professionals the most valuable and complete solutions to improve hospital efficiency and enhance patient care. Under direction of the Area Service Manager, develops customer satisfaction through technical repair, installation, training, operation, and maintenance of Werfen instruments and systems. Position may have a specific assigned territory or system population or may be a position to cover other assigned territories as needed under the direction of the Area Service Manager.

Requirements

Associates Degree in Electronics, Biomedical Engineering, Medical Technology or related industry.
Must posses some organizational skills, the ability to multi-task, work under pressure and exercise good judgment.
Ability to communicate effectively with customers, peers and management through oral and written presentations / reports
Must have some basic MS Office Skills (Word, Excel and PowerPoint) including the ability to manipulate data and build presentations
Travel is required.
Minimum 30% by auto in primary assigned territory. Minimum 10% by air for training, business meetings and/or support to customers outside primary or assigned territory.

Nice To Haves

Approachability
Command Skills
Listening
Presentation Skills
Functional/Technical Skills

Responsibilities

Provides highly visible customer support through the performance of on-site installations and neccessary diagnostics. troubleshooting, service and repairof complex instruments and systems.
Performs routine and some non-routines technical repairs of all systems. This includes updates, retrofits, PMs and product enhancements.
Instructs customers in the proper operation, maintenance and troubleshooting of Werfen instruments and systems
Is responsible for complying with all appropriate regulatory bodies (FDA, ISO and Health Canada) mandated policies, procedures, work instructions, and records
Serves as a company liaison with customers.
Responsible for routine interaction with sales counterparts with respect to cusstomer situations, updates, and lead generation
Assures financial stability and viability of territory by promoting and selling service agreements, PMs, and other services
Other duties and responsibilities as assigned by the Area Service Manager