Field Service Engineer I, Invasive Cardiology – 2nd Shift

GE HealthCare

2d•Onsite

About The Position

The Invasive Cardiology Field Engineer will primarily perform preventative maintenance and assist with installations during second shift working hours within a hospital or healthcare system between Orlando, Tampa, and Port St Lucie. This is a 2nd Shift role, Monday through Friday, 12 noon to 9pm. This role requires the candidate to work onsite at our customer locations. To provide onsite customer support, candidate needs to be willing to work in the Orlando, Tampa, and Port St Lucie areas.

Requirements

Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomedical or Field Services Internship, Apprenticeship or Military Externship program; OR High School Diploma/GED and a minimum 4 of experience servicing electronic, electrical or IT equipment.
Experience with Web applications as well as Microsoft suite of products.
Must have and maintain a valid Driver's License.
Willingness to be available "after hours", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.
The successful applicant must comply with GEHC's standard background check, including a post-offer drug test.
In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).
Legal authorization to work in the U.S. is required.
We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Nice To Haves

Networking related experience preferred
IT certifications

Responsibilities

Learn to complete on-time and accurate Preventative Maintenance, FMIs and/or ISIs.
Assist more experienced field engineers with equipment installation.
Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment.
Effectively communicate and partner with teammates and colleagues.
Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.
Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.
Serve as a member of the account community for key accounts.
Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.
Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.
Keep up to date with competitor information and market trends.
Answer service calls independently without assistance within one year of employment.
Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
Meet Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements.
Complete all planned Quality, EHS & Compliance