On-Site Field Service Engineer I - Electron Microscopy - Boise, Idaho

Thermo Fisher Scientific•Boise, ID

4d•Onsite

About The Position

The Field Service Engineer for the Materials and Structural Analysis Division (MSD) of Thermo Fisher Scientific performs on-site installation, servicing and repair of sophisticated equipment and systems. The Field Service Engineer I will join a complementary team of engineers with skills ranging from sophisticated computer networks, precision mechanics, high vacuum theory, electron optics and chemistry. This role provides the opportunity to grow within Field Services and across the Thermo Fisher organization. You will be eligible for transportation support, company phone, company laptop as well as other company benefits that include bonus, 401k, healthcare, employee assistance program and more!

Requirements

Ability to read, write, and speak English fluently.
Ability to work under pressure, with a consistent record to make decisions with minimal direct supervision.
Detail oriented, problem solver, promote team environment.
Display a high level of confidentiality for both customer and Thermo Fisher Scientific.
Literate in Windows software environments
Basic trouble shooting skills preferred
Ability to read and interpret schematics preferred
Solid interpersonal communication, teamwork/building, time management, organizational, problem solving and customer service skills
Must be willing to travel 0-25% of the time.
Must possess a valid driver’s license and passport and travel regionally and internationally as the need arises.
May require proof of Covid-19 vaccination.
Extensive walking may be required.
May work at customer locations, in office environment to include cubicles and/or in laboratory environments.
Must be able to secure entrance to US Government laboratories and facilities
Potentially pass-through areas where chemical-based allergens may be in use (such as penicillin, tetracycline, etc.)
Depending on area of building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets, safety gloves, safety glasses, steel toe shoes, and/or bump hats.
Physical requirements include the ability to lift up to 40 lbs.

Nice To Haves

An associate degree from a technical or undergrad program in electronics, physics, engineering, computer science or similar field preferred
1+ years' Experience or ability to learn: Operating, troubleshooting, repairing and calibrating complex analysis tools such as SEM, TEM, FIB, Prober or similar systems is a plus but not required.
Experience with Ultra High Vacuum (UHV) a plus but not required.
Experience operating O-scopes, digital voltmeter and logical problem solving.

Responsibilities

Assists/conducts on-site installation of complex equipment and follow testing procedures to ensure proper working order
Assists on-site scheduled planned maintenance visits
Provide troubleshooting and repair support for customers and other field service personnel
Cultivate and develop positive working relationships with customers, system users and company personnel
Travel, often on short notice, to customer sites to resolve problems or support other field service personnel
Complete and submit field service reports
Provide training for customers and users on system maintenance
Provide feedback to product quality teams
Provide appropriate input in writing updating and correcting various system documentation
Provide feedback for various reports including identifying and isolating unique problems with system
Align with application scientists to collaborate on outstanding solutions to meet our users challenges
Must maintain Thermo Fisher Scientifics’ 4i Values.