Field Service Engineer, Home and Business

SMA America • Rocklin, CA

12d • Hybrid

About The Position

As the U.S. subsidiary of SMA Solar Technology AG, SMA America has been at the forefront of solar inverter technology since 1981, developing solutions that make photovoltaic power plants simpler, more reliable, safer, and more cost effective. Headquartered in Rocklin, California, SMA America has spent more than two decades helping homes, businesses, and utilities across the country generate clean, reliable power. We are the only inverter manufacturer in the world offering solutions for every system size, from residential rooftops to large scale utility plants, backed by more than 1,500 patents and a presence in over 190 countries. Innovation is only part of the story. We invest in our people, create room to grow, challenge conventional thinking, and protect a culture where teammates genuinely care about each other and the work. We hire capable people and give them the space to do the job, with clear expectations, open door leadership, and real autonomy. If you are passionate about driving positive change and want a career where you can take ownership of your work, we would love to meet you. Together, we are not just part of the energy transition, we are helping drive it forward. This position is hybrid, based at our Rocklin, California headquarters. When not in the field, the role follows the Service team's hybrid schedule. Travel is required for this position. Applicants must be authorized to work in the United States on a full time basis. SMA America does not offer employment visa sponsorship of any kind, including H-1B, OPT, CPT, or TN visas. Candidates who currently require or will in the future require visa sponsorship are not eligible for this role. Candidates operating under a temporary work permit or any visa tied employment authorization are also not eligible.

Requirements

• 3 to 5 years of experience in a technical support role or equivalent.
• Experience in solar electric PV installation, system design or inspection.
• Training in residential and commercial solar products and systems.
• Advanced troubleshooting and technical support skills.
• Expertise in solar electric PV systems.
• Strong communication, problem solving and presentation skills.
• Proficiency in English and Microsoft Office.
• Attention to detail and accuracy.
• Flexibility to work nonstandard hours.
• Ability to travel as required.
• Applicants must be authorized to work in the United States on a full time basis.

Nice To Haves

• A bachelor's degree in engineering.
• Knowledge of SMA products and power plant measurement techniques.
• Pre sales technical review experience.
• NABCEP certification.
• Additional language skills.

Responsibilities

• Performs on site and remote commissioning, as well as on site BlueNote repairs.
• Provides third level technical support for complex and unresolved customer inquiries, including field engineering engagements, and acts as the primary customer contact when required.
• Serves as an expert technical resource for the first and second level Home and Business Service team, building their technical capabilities.
• Works with R&D to optimize the design, performance and serviceability of inverter and communications products.
• Assists in developing and delivering advanced Home and Business training content.
• Develops and maintains a structured database of technical information, work instructions and processes for the department and customers.
• Creates and maintains FAQs and best practices.
• Documents and ensures compliance with prevailing wage requirements for all relevant projects.
• Arranges and maintains travel plans through the company travel system, including booking, changes and expense compliance.
• Conducts case quality audits and provides training to the Service team.
• Other duties as may be required or assigned.

Benefits

• health, dental, and vision coverage, including $0 premium options.
• 401(k) plan with company match.
• Ongoing professional development and training, including advanced SMA product training.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level