Field Service Engineer, Home and Business

SMA America • Rocklin, CA

13d • $33 - $35 • Hybrid

About The Position

The Field Service Engineer, Home and Business provides advanced technical support to customers through on site and remote commissioning and on site BlueNote repairs. The role maintains expert knowledge of SMA products, works with R&D to improve product performance, serves as a technical resource and mentor for the Service department, and supports escalations and quality audits.

Requirements

• 3 to 5 years of experience in a technical support role or equivalent.
• Experience in solar electric PV installation, system design or inspection.
• Training in residential and commercial solar products and systems.
• Advanced troubleshooting and technical support skills.
• Expertise in solar electric PV systems.
• Strong communication, problem solving and presentation skills.
• Proficiency in English and Microsoft Office.
• Attention to detail and accuracy.
• Flexibility to work nonstandard hours.
• Ability to travel as required.
• Applicants must be authorized to work in the United States on a full time basis.

Nice To Haves

• A bachelor's degree in engineering.
• Knowledge of SMA products and power plant measurement techniques.
• Pre sales technical review experience.
• NABCEP certification.
• Additional language skills.

Responsibilities

• Performs on site and remote commissioning, as well as on site BlueNote repairs.
• Provides third level technical support for complex and unresolved customer inquiries, including field engineering engagements, and acts as the primary customer contact when required.
• Serves as an expert technical resource for the first and second level Home and Business Service team, building their technical capabilities.
• Works with R&D to optimize the design, performance and serviceability of inverter and communications products.
• Assists in developing and delivering advanced Home and Business training content.
• Develops and maintains a structured database of technical information, work instructions and processes for the department and customers.
• Creates and maintains FAQs and best practices.
• Documents and ensures compliance with prevailing wage requirements for all relevant projects.
• Arranges and maintains travel plans through the company travel system, including booking, changes and expense compliance.
• Conducts case quality audits and provides training to the Service team.
• Other duties as may be required or assigned.

Benefits

• Comprehensive benefits including health, dental, and vision coverage, including $0 premium options.
• 401(k) plan with company match.
• Ongoing professional development and training, including advanced SMA product training.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level