Field Service Engineer - HMI

ASML•Chandler, AZ

2d•Onsite

About The Position

The Field Service Engineer role is part of the Customer Support (CS) organization, which is responsible for the installation, qualification, repair, and maintenance of ASML systems at customer sites. This role involves daily interaction with customers, including senior engineers and line managers, as well as internal stakeholders. The Field Service Engineer will be responsible for independent problem-solving, executing maintenance plans, running diagnostics, and performing regular and irregular maintenance activities, with a focus on end results. This specific position is within the local HMI Sustaining team.

Requirements

Bachelor’s degree in an Engineering field.
0–4 years of hands-on experience (industry or academic) with mechanical systems, pneumatics, hydraulics, electronics, or semiconductor processes.
Proficiency in MS Office; Excel VBA.
Customer-focused mindset from academic or professional settings.
Basic programming skills in MATLAB, Python, SQL, or similar.
Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency, and professionalism.
Ability to complete assignments with attention to detail and a high degree of accuracy.
Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
Result-driven; demonstrate ownership and accountability.
Identifies bottlenecks and drives improvements.
Ability to work independently or as part of a team and follow through on assignments with minimal supervision.
Demonstrate open, clear, concise, and professional communication.
Ability to establish and maintain cooperative working relationships with manager, co-workers, and customer.
Ability to work according to a strict set of procedures within the provided timelines.

Responsibilities

Perform administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports.
Prepare written technical reports on an independent basis.
Maintain and service HMI MBI equipment at customer site in a clean room environment, potentially working up to 12 hours in a clean room Gore-Tex suit.
Periodically install new equipment, perform upgrades on existing equipment, and manage system relocations.
Utilize the escalation process by contacting 2L Tech Support, applications, and the 3L Global Support Center, providing clear technical communication and problem statement clarification.
Advise customers on actions to correct system malfunctions.
Interface daily with external customers, including training on equipment use and maintenance, answering questions, and providing technical assistance.
Interface with internal customers, including junior and senior engineering equipment and applications teams, and line managers.
Coach junior engineers in their growth and development.
Provide input for improvement proposals based on post-mortems and drive towards solutions.
Contribute to work preparation through the creation of technical action plans in consultation with TS/Apps/GSC.