Field Service Engineer, Controls

Rockwell Automation•Indianapolis, IN

19h•Hybrid

About The Position

As a field service engineer, you will be asked to travel throughout your assigned service area with a company vehicle to build customer relations and apply your technical expertise to on-site projects as you oversee field service deliverables, establish operational quality and assure customer satisfaction. You will provide customer support by performing on-site installation services and oversee any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. You will check out and approve operational quality of system equipment, instruct customers in the operation and maintenance of the system and serve as company liaison with customers on administrative and technical matters for assigned projects. You can expect day and overnight trips. You will report to the Territory Services Manager and work from any one of the following locations: Indiana or Kentucky. Your work will be primarily remote, with travel to customers within the region.

Requirements

Bachelor's Degree
Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
The ability to do commutable travel 50% of the time.
A valid drivers license.

Nice To Haves

Bachelor's Degree in Manufacturing, Industrial Automation, Engineering, or Technology-related field
Typically requires minimum 5 years of related experience
5+ years of experience in industrial automation in Pharmaceutical, Food & Beverage, Metals, Water/Wastewater or others
PLC programming experience, using RSLogix 5, 500, 5000, and FactoryTalk Studio software
Studio5000, ControlLogix, CompactLogix
PowerFlex products and applications
Ethernet/IP, Stratix Switches
Servo/Motion control
Low Voltage PowerFlex Drives or Medium Voltage Drives
Multiple networks, including EtherNet, ControlNet, and DeviceNet

Responsibilities

Perform project management function for customer projects including needs identification, scheduling, tracking, and reporting.
Provide services to support the installation, startup, maintenance, and operation of automation control systems and advanced manufacturing software applications, drive systems, manufacturing systems, industrial networks and the individual products that comprise these systems.
Evaluate and approve operational quality of system equipment and serve as company liaison to the customer for multiple topics.
Participate in the establishment, measurement, and achievement of customer satisfaction metrics.
Develop and write documentation (validation project plans, standard operating procedures, qualification summary reports, system audits, technical reports, traceability matrix, etc.).
Communicate with Rockwell Automation and customer management regarding project details.