Field Service Engineer 2 - Rochester, NY
About The Position
GE HealthCare is seeking a Field Service Engineer to perform preventative maintenance, troubleshooting, repairs, installations, and validation of medical equipment at hospitals and healthcare systems. The role works independently on moderately complex service needs and leads installations in one or more equipment modalities. The engineer owns customer issues from identification through resolution and helps ensure customer satisfaction through timely communication, follow-up, and service excellence. The position requires following company policies, procedures, hospital protocols, Field Modification Instructions, and Instrument Service Information bulletins. It also involves documenting work daily, including debriefing, metrics, and parts ordering; coordinating with colleagues and regional or national support; and identifying value-added services that may help customers operate more efficiently. The role may support service contract and on-demand revenue growth through customer knowledge and relationships. This is a remote position serving the Rochester, New York area. The engineer must be available after hours and/or work a rotating on-call schedule that includes weekends. Relocation assistance is provided. U.S. work authorization is required; employment visa sponsorship is not available. The stated annual pay range is $74,160–$111,240, with potential eligibility for performance-based incentive compensation. GE HealthCare describes its total rewards package as including medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.
Requirements
- Associate degree in a related field or equivalent military education and 4 years of experience servicing electronic equipment, or a high school diploma/GED and 6 years of relevant experience.
- Technical capabilities in troubleshooting, repair, and installation.
- Must have and maintain a valid driver’s license.
- Experience with web applications and Microsoft products.
- Legal authorization to work in the United States; visa sponsorship is not available.
- Ability to be available after hours and/or work a rotating on-call schedule that includes weekends.
- Demonstrated ability to manage multiple competing priorities while maintaining customer satisfaction.
Nice To Haves
- Ability to lift, carry, push, and pull up to 35 pounds unassisted.
- Ability to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, and sit or stand for long periods.
- Ability to reach at, above, and below shoulder level; flex and extend the neck; and use good hand and finger dexterity.
Responsibilities
- Perform timely and accurate preventative maintenance on medical equipment at hospitals or healthcare systems.
- Troubleshoot, repair, and install medical equipment of moderate complexity.
- Lead communications with customers and serve as an escalation point for customer concerns, including installation-related concerns.
- Own customer issues from dispatch or identification through resolution.
- Engage with team members to ensure appropriate customer solutions.
- Lead installations, validations, maintenance, and service repairs on designated equipment.
- Use customer knowledge and relationships to support contract and on-demand service revenue growth.
- Maintain customer relationships and provide timely communication, resolution, and follow-up to drive satisfaction.
- Follow company policies, procedures, hospital protocols, and applicable service instructions to meet regulatory and compliance requirements.
- Document all work performed daily, including debriefing, metrics, and parts ordering.
- Partner with customers and/or sales teams to recommend value-added services that may improve customer business efficiency.
- Use the GEHC escalation process when needed and work with regional and national support to define and implement corrective action plans.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Paid time off
- 401(k) plan with employee and company contribution opportunities
- Life insurance
- Disability insurance
- Accident insurance
- Tuition reimbursement
- Performance-based incentive compensation may be available, including cash bonuses and/or long-term incentives
- Relocation assistance
- Professional development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
