Field Service Engineer 2 - Wknd Shift

Intuitive•Anaheim, CA

About The Position

As a Field Service Engineer 2 at Intuitive, you will install, support, troubleshoot, repair, and maintain Intuitive products within an assigned area of responsibility. You will ensure service agreements and warranty obligations are met while providing excellent customer service. The role requires expertise in electro-mechanical systems, specialized training, and strong customer service and communication skills. You will work directly with customers to provide technical expertise, resolve issues, and deliver support. The position includes scheduled maintenance, system and hardware delivery and installation, end-user support, training, and coordination with internal teams. You will manage administrative records and assets for your territory, respond to customer needs, maintain system and customer information, and contribute feedback and process improvements. The role requires travel up to 75%, and management may require work on a flex, second, or other shift. The work may involve operating-room access and compliance with vendor credentialing requirements.

Requirements

Associate’s degree in a related field or equivalent training or experience.
Demonstrated ability to work effectively as part of a team with colleagues, customers, and other stakeholders.
Ability to identify, analyze, and resolve technical issues using problem-solving and critical-thinking skills.
Strong time-management skills, including prioritizing tasks, meeting deadlines, handling multiple assignments, and maintaining attention to detail.
Ability to travel up to 75% and comply with the travel and expense policy as required.
Willingness to perform ad hoc tasks assigned by management.
Reside within a reasonable distance, typically within 30 miles, of the assigned territory location or other designated area, as required by management.
Ability to work a flex shift, second shift, or other shift as required by management.
Demonstrate the individual characteristics expected of Intuitive personnel, including character, capacity, energy, and experience.
Ability to lift 75 lbs. and move wheeled objects up to 1,200 lbs.
Clean driving record.
Ability to obtain and maintain Vendor Credentialing approval for operating-room access.
Comply with vaccination requirements mandated by the vendor credentialing process.

Nice To Haves

Minimum of 1 year of field service experience.
Proven track record of troubleshooting electro-mechanical systems.
Good written and oral communication skills.
General computer skills.
Comfort working off hours with limited support.
Excellent administrative and record-keeping skills.

Responsibilities

Understand and comply with department and company policies.
Provide management with a quarterly review and assessment of the assigned area of responsibility.
Document service activities accurately, maintain records, and provide comprehensive reports to stakeholders.
Complete administrative tasks within required timeframes.
Provide technical support to end-users and other Intuitive employees.
Conduct training sessions at Intuitive facilities, training centers, and hospitals.
Perform scheduled maintenance, including system inspections, preventive maintenance, software updates, recalls, field actions, and upgrades.
Troubleshoot, diagnose, and repair Intuitive products and associated equipment according to procedures and designated timeframes.
Coordinate and perform system and hardware delivery and installation.
Follow operating-room protocols and HIPAA standards.
Complete administrative duties such as spare-parts inventory, Field Activity Reports, Return Material Authorizations, and expense reports.
Maintain company-provided items and assets, including tools, calibrated tool sets, employee vehicles, laptops, and iPads.
Collaborate with Intuitive teams to support company goals, including trade show support, sterile reprocessing training, and sharing hospital contacts as needed.
Provide feedback to headquarters and participate in continuous-improvement projects to improve processes and identify efficiencies.
Complete required or assigned training, including product equipment training, Intuitive Surgical University classes, and professional development courses.
Manage the assigned area of responsibility, including responding to customer needs, maintaining system installation-base configurations and customer contacts, building customer relationships, and supporting customer training and events.