Field Service Engineer 2 - Wknd Shift

Intuitive•Anaheim, CA

5h•$37 - $55•Remote

About The Position

As a Field Service Engineer 2 at Intuitive, you will install, support, troubleshoot, repair, and maintain company products within an assigned area of responsibility. You will help meet service agreement and warranty obligations while providing technical expertise and responsive customer support. The role requires electro-mechanical systems expertise, specialized training, and strong customer service and communication skills. The position involves scheduled maintenance, system delivery and installation, technical support, customer training, and management of the assigned territory’s customer relationships and installed systems. You will also document service work, maintain company-provided assets, complete administrative responsibilities, collaborate with other teams, and contribute to continuous improvement. The role is remote, with travel of up to 75% and work at customer sites and Intuitive facilities as needed.

Requirements

Associate’s degree in a related field or equivalent training or experience.
Ability to work effectively with colleagues, customers, and other stakeholders as part of a team.
Ability to identify, analyze, and resolve technical issues using problem-solving and critical-thinking skills.
Strong time-management skills; ability to prioritize, meet deadlines, handle multiple assignments, and maintain attention to detail.
Ability to travel up to 75% as required by management and in accordance with travel and expense policy.
Willingness to perform ad hoc tasks assigned by management.
Reside within a reasonable distance, typically within 30 miles, of the assigned territory location or other designated area.
Ability to work a flexible shift, second shift, or another shift as management requires.
Ability to lift 75 lbs. and move wheeled objects up to 1,200 lbs.
Clean driving record.
Ability to obtain and maintain vendor credentialing approval for operating-room access.
Comply with vaccination requirements mandated by the vendor credentialing process.

Nice To Haves

At least one year of field service experience.
Proven ability to troubleshoot electro-mechanical systems.
Good written and oral communication skills.
General computer skills.
Comfort working off hours with limited support.
Excellent administrative and record-keeping skills.

Responsibilities

Comply with department and company policies and provide management with quarterly reviews of the assigned area.
Document service activities accurately, maintain records, prepare reports, and complete administrative tasks within required timeframes.
Provide technical support to end users and other Intuitive employees.
Conduct training at Intuitive facilities, training centers, and hospitals.
Perform scheduled system inspections, preventive maintenance, software updates, recalls, field actions, and upgrades.
Troubleshoot, diagnose, and repair Intuitive products and associated equipment according to procedures and timelines.
Coordinate and perform system and hardware delivery and installation.
Apply operating-room protocols and HIPAA standards.
Manage spare-parts inventory, Field Activity Reports, Return Material Authorizations, expense reports, and other administrative duties.
Maintain company-provided tools, calibrated tool sets, vehicles, laptops, iPads, and other assets.
Collaborate with Intuitive teams, including supporting trade shows and sterile reprocessing training and sharing hospital contacts as appropriate.
Provide feedback to headquarters and participate in continuous improvement projects.
Complete required equipment training, Intuitive Surgical University classes, and assigned professional development courses.
Manage the assigned area, including responding to customer needs, maintaining installed-system configurations and customer contacts, building customer relationships, and supporting customer training and events.