Field Service Engineer 1

GE HealthCare•Tampa, FL

5d•Remote

About The Position

The Field Service Engineer 1 performs on-time and accurate Preventative Maintenance in one or more modalities of equipment. Primary responsibilities include performing scheduled preventative maintenance and equipment installations on X-Ray and Ultrasound systems throughout the Tampa Bay and St. Petersburg service region. Responsible for driving customer satisfaction through Service Excellence.

Requirements

Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program; OR High School Diploma/GED and 4 or more years of experience servicing electronic equipment.
Experience with Web applications as well as Microsoft suite of products.
Must have and maintain a valid Driver's License.
Willingness to work flexible schedules, including occasional evenings or weekends, to support customer installation requirements and planned maintenance activities.
The successful applicant must comply with GEHC's standard background check, including a post-offer drug test.
In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).

Nice To Haves

Technical capabilities in ( XR/UL PM )

Responsibilities

Perform on-time and accurate Preventative Maintenance activities.
Independently perform equipment installations, testing, documentation, and customer handoff activities on designated equipment.
Effectively communicate and partner with teammates and colleagues.
Effectively communicate with customers to ensure proper follow-up, leading to customer satisfaction.
Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.
Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
Serve as a member of the account community for key accounts.
Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.
Focus on customer needs and satisfaction while building and enhancing relationships that position GE HealthCare as a trusted partner.
Keep up to date with competitor information and market trends.
Independently perform scheduled preventative maintenance and installation activities within designated modalities.