Field Service Dispatcher

Aston Carter•Fort Wayne, IN

11d•$28 - $31•Onsite

About The Position

We are seeking a detail-oriented and safety-driven Distribution Dispatcher to support the reliable operation and restoration of the electric distribution system. This role is critical to ensuring timely response to outages, coordinating field crews, and maintaining accurate system records. The ideal candidate thrives in high-pressure environments, communicates effectively, and upholds the highest standards of safety and compliance.

Requirements

Rotating shift work required | 3 or 4 -12 hour shifts | Will receive 1.5x pay for 40+ hours
Must maintain a high availability for call-out response.
Due to call-out responsibility, applicants must live within or be willing to relocate to within 30 minutes of Fort Wayne, IN
Bachelor’s degree in any field OR Associate’s degree in electrical or electronic technology OR high school diploma/GED with 2 years of experience with technical customer support and service, including successful multi-tasking and handling of multiple programs/screens

Responsibilities

Promote and enforce organizational Safety and Health programs across all dispatch operations.
Follow all company and departmental procedures, ensuring compliance with operational standards.
Uphold corporate compliance policies and demonstrate integrity in all decisions.
Operate communication systems (e.g., radios, phones, digital platforms) to coordinate field activities.
Monitor crew locations and job progress to optimize response times and resource allocation.
Dispatch service personnel to address outages, emergencies, and system abnormalities.
Authorize energizing and restoration of distribution facilities in accordance with safety protocols.
Maintain accurate logs of outages, restoration activities, and equipment status.
Track and report abnormal or defective equipment to ensure timely maintenance and replacement.