Field Service Dispatcher - Generators

Ring Power•Riverview, FL

2d•Onsite

About The Position

Ring Power Corporation, a full-line Caterpillar dealer, is seeking a Field Service Dispatcher for Generators. This role is crucial for ensuring all assigned work is conducted safely and efficiently, adhering to all company policies and regulations. The dispatcher will manage field operations using Dealer Business System Software, handle incoming service requests, coordinate technician schedules, and maintain clear customer communication. Responsibilities include ensuring the highest standards for equipment appearance and maintenance, professional handling of customer service calls, accurate completion of daily/weekly/monthly reports, and maintaining inventories of trucks, tools, and safety items. The dispatcher will also monitor Service Technician performance, ensure timely documentation, communicate job assignments, and adjust plans to optimize customer service and efficiency. The role requires a strong commitment to safety, job-specific skills mastery, effective teamwork, clear communication, customer focus, resource management, confidence, drive, self-awareness, and stress management.

Requirements

High School diploma or GED
5-6 years of experience
Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers.

Nice To Haves

Prior experience in service management.
Successfully completed relevant leadership courses.
Proficient in the use of a computer, Microsoft Office products and relevant Dealer software programs.

Responsibilities

Ensures that all assigned work is conducted in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures and regulations.
Wears and enforces wearing proper personal protective equipment.
Use various Dealer Business System Software to manage all field operations and all fieldwork orders.
Receives calls, log information, coordinates and schedules all service requests as they are received.
Follows company guidelines to assure prompt and accurate customer communication and dispatch of technicians.
Ensures the appearance, maintenance and the condition of equipment, tooling, trucks, etc. is kept at the highest level per company guidelines.
Handles service calls from customers with professionalism and sense of urgency.
Assures daily/weekly/monthly vehicle and tooling condition reports are completed and accurate.
Maintains, tracks, and records truck, tools and safety item inventories.
Keeps abreast of Service Technician performance, communication and follow through and assures timely documentation of work.
Ensures all employees know their job assignments by starting time.
Stays up-to-date on work status and makes necessary adjustments to achieve the goal of the best possible customer service in the most efficient time.
Performs other duties as assigned.