Field Service Dispatcher (CMD-508) (3462)

WAUKESHA-PEARCE INDUSTRIES LLC•Tomball, TX

6d•Onsite

About The Position

Supervise, answer, and schedule service calls for 10-15 (min) Field Service technicians. Verify customer has account or obtain credit and/or credit card information (from time to time). Quote estimates for service repairs. Open and close work orders. Review time card entries to work orders.

Requirements

Must have a minimum of 4 year(s) previous experience.
High School Diploma, G.E.D. or equivalent.
Must have a working knowledge of the above titled position and how it relates to the overall business and its’ objectives.
Must meet goals and objectives set forth by the company.
Must conform to policies and procedures set forth by the company.
Must have current driver’s license and acceptable driving record per WPI insurance carrier standards.
Must be able to pass and maintain alcohol and drug testing requirements as required by the Department of Transportation.
Must be able to lift 50 pounds.
Must be able bend and twist several times a day.
Must be computer literate, a Windows based environment preferred. (MS Word, Excel, Outlook, etc.).
Must be dependable and able to work independently.
Must maintain good client relations.
Must maintain a professional appearance.
Must promote and maintain a clean, neat and safe work environment.
Must have the ability to work flexible hours, days, and weekends (as necessary).
Must have the ability to supervise and motivate others.
Must have the ability to effectively evaluate others.
Must protect the company assets and interest.

Nice To Haves

Prefer bilingual (English/Spanish) speaking and writing skills.

Responsibilities

Answer customer requests for Field Service repairs and schedule a min. of 10-15 Field Service technicians.
Follow-up with customers and technicians to make sure WPI is providing a superior service.
Review oil sample history and technical information for repairs.
Take calls for service from internal and external customers.
Direct service technicians daily work.
Review open jobs to assess scheduling and completion.
Assist Billing Clerk with closing and billing jobs.
Oversee securing and delivering parts for Field Service department.
Promote good welfare among the company and its’ divisions.
Perform other duties as assigned.