Field Service Diesel Technician

Cummins•San Antonio, TX

14d•Onsite

About The Position

Cummins is seeking a Field Service Diesel Engine Technician to perform engine repairs for its Distribution Business in San Antonio, Texas. The role involves diagnosing and completing complex repairs at customer sites, performing preventative maintenance on engines and related components, and providing prompt, customer-focused service. The technician uses specialized mechanical and electronic tools, documented procedures, and service publications to identify and resolve problems, validate repairs, and record work in service systems. The position also includes developing customer relationships, identifying additional sales and service opportunities, maintaining service vehicles and tools, and completing service, warranty, timekeeping, and quality documentation. The technician may coach and develop other technicians or apprentices, provide work direction, and review repair plans and parts lists. Training and compliance with applicable health, safety, environmental, and Department of Transportation requirements are expected. A $5,000 sign-on bonus is offered.

Requirements

Significant field service work experience.
Expert-level knowledge of and/or experience with engine products.
Customer service experience.
Vocational diploma from a relevant technical institution.
Locally valid driving permit and a current valid license.
Three years of driving experience.
A five-year motor vehicle report free from major violations.
Ability to pass a Department of Transportation physical.
Ability to comply with DOT driving regulations, including Hours of Service and Electronic Log Booking Device use.
Must be at least 21 years old for the commercial-vehicle requirements described in the posting.
Subject to Federal Transit Administration pre-employment and random drug testing, including ongoing random drug and alcohol testing.
May require licensing for compliance with export controls or sanctions regulations.

Nice To Haves

Apprentice-trained engine technician.
Experience providing technical advice and coaching to more junior technicians.
CDL preferred; a CDL may be required to obtain upon hire.
Heavy-duty power and gas experience.

Responsibilities

Complete engine product repairs and rebuilds in the field and at customer sites.
Build and maintain productive customer relationships and respond promptly and efficiently to customer needs.
Use specialized tools, documented procedures, and policies to diagnose and complete complex repairs.
Perform preventative maintenance on engines and related components according to documented schedules and standards.
Prepare required parts and tools for repairs and scheduled maintenance.
Escalate unresolved technical issues to product specialists or a supervisor.
Coach and develop technicians and apprentices, transfer knowledge, and potentially provide work direction or review repair plans and parts lists.
Complete service worksheets, work-completion documentation, timesheets, warranty claims, and quality documents using forms or business systems.
Identify additional sales and service opportunities with customers.
Complete training in line with skill and business requirements.
Maintain the service vehicle and tools in clean, proper working condition.
Follow relevant health, safety, and environmental policies, procedures, and legislation, and report issues or incidents.
Troubleshoot customer complaints using guided workflows, procedures, service tools, and diagnostic software; validate repairs and document results.
Interpret electronic service-tool results and analyze interactions among engine electrical and mechanical systems to diagnose and repair issues.
Inspect and replace parts according to reuse guidelines, perform progressive damage checks, and keep the work environment clean and organized.
Create and verify customer, equipment, and technical information in service management systems.
Use available technical resources and data tools to escalate product issues and document troubleshooting steps.