Field Service Diesel Technician

Cummins • Kenner, LA

60d • $56,800 - $85,200 • Onsite

About The Position

Diagnoses and completes less complex repairs to engines at the customer’s site. This role involves engaging customers courteously, performing preventative maintenance, escalating issues, completing documentation, identifying service opportunities, and maintaining a service vehicle. The technician will also ensure adherence to health, safety, and environmental policies.

Requirements

• Basic level field service work experience
• Intermediate level knowledge of and/or experience with engine products
• Customer service experience
• A current valid license is required for this role
• Must be 18 years old with 2 years driving experience
• This role requires a 5 year motor vehicle report, free from major violations
• A CDL may be required to obtain upon hire

Nice To Haves

• Apprentice Trained Engine Technician
• Marine experience helpful

Responsibilities

• Engages customers in a courteous and professional manner.
• Anticipates and ensures prompt and efficient attention to customer needs.
• Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools.
• Performs preventative maintenance activities as per documented schedules and standards on engine and related components in the field.
• Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor.
• Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
• Identifies additional service opportunities with customer.
• Completes training in line with skill and business requirements.
• Maintains service vehicle and tools for cleanliness and proper operation.
• Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.
• Communicates effectively.
• Customer focus.
• Develops talent.
• Manages complexity.
• Self-development.
• Health and Safety Fundamentals.
• Diagnostics Application.
• Electronic Service Tool Application.
• Engine Systems Interactions.
• Product Repair and Maintenance.
• Service Documentation.
• Technical Escalation.
• Values differences.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree