Field Service Diesel Technician

Cummins•Hobbs, NM

50d•Onsite

About The Position

Diagnoses and completes less complex repairs to engines at the customer’s site. This role involves engaging customers courteously, anticipating their needs, and performing repairs using specialized tools and documented procedures. The technician will conduct preventative maintenance, escalate unresolved issues, and complete necessary documentation. Additionally, they will identify service opportunities, undergo training, maintain their service vehicle, and ensure adherence to health, safety, and environmental policies.

Requirements

Basic level field service work experience
Intermediate level knowledge of and/or experience with engine products
Customer service experience
Diagnose and repair diesel engines and related systems in the field, including troubleshooting electrical, fuel, cooling, air, and aftertreatment systems.
Perform preventative maintenance and major/minor repairs while following safety, quality, and manufacturer procedures.
Communicate repair findings and updates with customers, service coordinators, and the team; properly document work performed, parts used, and troubleshooting steps.
2+ years of diesel engine or heavy-duty equipment repair experience, preferably in a field-service environment.
Ability to read and understand service manuals, schematics, and diagnostic information and use electronic diagnostic tools.
Experience working on Cummins or other heavy-duty diesel engines, including electronic engine controls and aftertreatment systems.
A current valid license is required for this role
This role requires a 5 year motor vehicle report, free from major violations
This role requires applicant to pass a Department of Transportation (DOT) physical
3 years driving experience
This role is subject to Department of Transportation (DOT) driving regulations including Hours of Service and Electronic Log Booking Device use
Federal law requires operators of commercial vehicles to be 21 years of age or older, applicant must be 21 years of age
A CDL may be required to obtain upon hire
Federal law requires a CDL holder to be 21 years of age or older

Nice To Haves

Apprentice Trained Engine Technician (Preferred)
Vocational diploma from relevant technical institution

Responsibilities

Diagnose and complete less complex repairs to engines at the customer’s site.
Engage customers in a courteous and professional manner.
Anticipate and ensure prompt and efficient attention to customer needs.
Apply the use of specialized tools and follow documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools.
Perform preventative maintenance activities as per documented schedules and standards on engine and related components in the field.
Escalate unresolved issues to more experienced Field Service Technicians and/or Supervisor.
Complete required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
Identify additional service opportunities with customer.
Complete training in line with skill and business requirements.
Maintain service vehicle and tools for cleanliness and proper operation.
Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and report any issues / incidents to site management and to their supervisor.
Communicate repair findings and updates with customers, service coordinators, and the team; properly document work performed, parts used, and troubleshooting steps.
Diagnose and repair diesel engines and related systems in the field, including troubleshooting electrical, fuel, cooling, air, and aftertreatment systems.
Perform preventative maintenance and major/minor repairs while following safety, quality, and manufacturer procedures.