Field Service Diesel Technician - Level II
About The Position
We are looking for a talented Field Service Diesel Engine Technician to join our team specializing in engine repairs for our Distribution Business in Odessa, TX. In this role, you will make an impact by completing repairs and rebuilds on engine products in the field, developing productive customer relations, and ensuring prompt and efficient attention to customer needs. You will apply documented procedures and policies to complete repairs and schedule maintenance, including preparing required parts and tools. You will also assist with completing required documentation, such as work completed documentation, time sheets, warranty claims and quality forms, via handwritten forms or business system input screens, and complete training in line with skill and business requirements. Ensure adherence to all meaningful Health, Safety & Environmental policies, procedures and legislation and reports any issues / incidents to their supervisor.
Requirements
- Field Service Diesel Engine Technician specialization
- Experience in engine repairs
- Ability to complete repairs and rebuilds on engine products in the field
- Ability to develop productive customer relations
- Ability to ensure prompt and efficient attention to customer needs
- Ability to apply documented procedures and policies to complete repairs and schedule maintenance
- Ability to prepare required parts and tools
- Ability to assist with completion of required documentation (work completed, time sheets, warranty claims, quality forms)
- Ability to complete training in line with skill and business requirements
- Adherence to Health, Safety & Environmental policies, procedures and legislation
- Ability to report any issues / incidents to supervisor
- Ability to use specialized tools
- Ability to perform preventative maintenance activities
- Ability to escalate unresolved issues
- Ability to maintain service vehicle and tools for cleanliness and proper operation
Responsibilities
- Complete repairs and rebuilds on engine products in the field
- Develop productive customer relations and ensures prompt and efficient attention to customer needs.
- Apply documented procedures and policies to complete repairs and schedule maintenance, including preparing required parts and tools
- Assist with completion required documentation, such as work completed documentation, time sheets, warranty claims and quality forms, via handwritten forms or business system input screens
- Complete training in line with skill and business requirements
- Ensure adherence to all meaningful Health, Safety & Environmental policies, procedures and legislation and reports any issues / incidents to their supervisor
- Engages customers in a courteous and professional manner.
- Anticipates and ensures prompt and efficient attention to customer needs.
- Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools.
- Performs preventative maintenance activities as per documented schedules and standards on engine and related components in the field.
- Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor.
- Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
- Identifies additional service opportunities with customer.
- Maintains service vehicle and tools for cleanliness and proper operation.
Benefits
- $10,000 Sign on Bonus! for external hires
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
