Diesel Engine Field Service Technician - Level II
About The Position
We are looking for a talented Field Service Diesel Engine Technician to join our team specializing in engine repairs for our Distribution Business in Odessa, TX. In this role, you will make an impact in the following ways: Complete repairs and rebuilds on engine products in the field. Develop productive customer relations and ensures prompt and efficient attention to customer needs. Apply documented procedures and policies to complete repairs and schedule maintenance, including preparing required parts and tools. Assist with completion required documentation, such as work completed documentation, time sheets, warranty claims and quality forms, via handwritten forms or business system input screens. Complete training in line with skill and business requirements. Ensure adherence to all meaningful Health, Safety & Environmental policies, procedures and legislation and reports any issues / incidents to their supervisor.
Requirements
- Diesel engine repair experience
- Experience with engine products
- Ability to develop customer relations
- Ability to apply documented procedures and policies
- Ability to prepare required parts and tools
- Ability to complete required documentation (work completed, time sheets, warranty claims, quality forms)
- Willingness to complete training
- Adherence to Health, Safety & Environmental policies, procedures and legislation
- Experience with specialized tools
- Ability to perform preventative maintenance
- Ability to maintain service vehicle and tools
Nice To Haves
- Experience in a field service role
- Experience with Cummins engines
Responsibilities
- Complete repairs and rebuilds on engine products in the field
- Develop productive customer relations and ensures prompt and efficient attention to customer needs
- Apply documented procedures and policies to complete repairs and schedule maintenance, including preparing required parts and tools
- Assist with completion required documentation, such as work completed documentation, time sheets, warranty claims and quality forms, via handwritten forms or business system input screens
- Complete training in line with skill and business requirements
- Ensure adherence to all meaningful Health, Safety & Environmental policies, procedures and legislation and reports any issues / incidents to their supervisor
- Engages customers in a courteous and professional manner
- Anticipates and ensures prompt and efficient attention to customer needs
- Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools
- Performs preventative maintenance activities as per documented schedules and standards on engine and related components in the field
- Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor
- Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens
- Identifies additional service opportunities with customer
- Maintains service vehicle and tools for cleanliness and proper operation
- Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor
Benefits
- $5000 Sign on Bonus! for external hires
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
